EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. MeetRecord (Outdoo): MeetRecord (now branded Outdoo) is an AI revenue intelligence platform that records, transcribes, and analyzes sales calls to deliver coaching, call scoring, and AI roleplay for B2B sales teams. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and MeetRecord (Outdoo) when coaching reps with objective call scores and ai roleplay practice against buyer personas matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
MeetRecord (now branded Outdoo) is an AI revenue intelligence platform that records, transcribes, and analyzes sales calls to deliver coaching, call scoring, and AI roleplay for B2B sales teams.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
MeetRecord, which has rebranded to Outdoo, is an AI revenue intelligence and conversation intelligence platform built for customer-facing B2B sales and revenue teams. It records and transcribes live video calls and meetings, then generates AI summaries with suggested next steps, sentiment analysis, and objective call scoring on areas like discovery, qualification, and negotiation. The platform analyzes conversations across won and lost deals to surface buyer intent, common objections, and competitor mentions, and rolls this into deal health scoring, pipeline visibility, and real-time alerts when deals stall. A distinctive feature is turning real call recordings into adaptive AI roleplay scenarios, letting reps practice against AI buyer personas and receive instant feedback on tone and objection handling. It connects to meeting tools (Zoom, Google Meet, Microsoft Teams) and CRMs (Salesforce, HubSpot, Zoho, Pipedrive), plus Slack. Pricing is not published publicly and is offered through custom Starter, Pro, and Enterprise tiers, with a demo and free trial available. It targets sales, enablement, and support teams.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); MeetRecord (Outdoo) is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | MeetRecord (Outdoo) |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | AI call summaries with suggested next steps and sentiment analysis |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Records and transcribes live sales calls and video meetings |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Automated call scoring on discovery, qualification, and negotiation |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | AI roleplay built from real call recordings with buyer personas |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Deal health scoring, pipeline insights, and real-time stall alerts |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Integrations with Zoom, Google Meet, Microsoft Teams, Salesforce, HubSpot, Zoho, and Slack |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
MeetRecord (Outdoo)
Choose MeetRecord (Outdoo) if you need recording and analyzing b2b sales calls to identify objections, risks, and buyer intent — strengths include combines conversation intelligence with coaching and ai roleplay in one platform.
EvaluAgent
MeetRecord (Outdoo)
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while MeetRecord (Outdoo) is strong for recording and analyzing b2b sales calls to identify objections, risks, and buyer intent. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and MeetRecord (Outdoo) is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
More head-to-head comparisons involving EvaluAgent and MeetRecord (Outdoo).
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. EventCAT: AI platform that delivers real-time subtitles and voice interpretation in 50+ languages for conferences, webinars, and online meetings. This comparison weighs them on pricing, features, and everyday workflow fit.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Evernote AI Meeting Notes: Evernote's built-in feature that records meeting audio, transcribes it with speaker recognition, and summarizes it inside your notes. Below, they line up on price, capture method, and how each fits a real meeting stack.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Exec: Voice-based AI roleplay platform that lets sales reps practice high-stakes conversations against realistic AI buyers and get instant coaching. Below, they line up on price, capture method, and how each fits a real meeting stack.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Exemplary AI: AI transcription and content-repurposing tool that turns podcasts, webinars, interviews, and videos into transcripts, subtitles, clips, and written summaries. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Fast Rekap: iOS meeting recorder that transcribes conversations and turns them into structured summaries, presentation slides, and mind maps with chat-with-transcript Q&A. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Fathom: AI meeting assistant with a generous free tier — unlimited recording and transcription plus instant AI summaries. Below, they line up on price, capture method, and how each fits a real meeting stack.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Feishu Minutes: ByteDance's Feishu/Lark feature that transcribes audio and video into searchable minutes with AI summaries and to-dos. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Fellow: Fellow is an AI meeting assistant that records, transcribes, and summarizes meetings across Zoom, Google Meet, Teams, and Webex, with automatic action items and an AI agent for follow-ups. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Felo Subtitles: A browser extension and companion app that adds real-time transcription and translated live subtitles to online meetings and live streams without joining as a bot. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Fieldy: Wearable AI note taker that records in-person conversations and meetings, then transcribes and summarizes them automatically. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. FinMate AI: AI notetaker built by advisors for advisors that records client meetings and structures notes by meeting type. The right pick comes down to team size, budget, and the workflows you want to automate.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. FinScribe: AI meeting note taker for wealth and financial advisors that produces compliance-ready notes, prep pages, and follow-up emails. The right pick comes down to team size, budget, and the workflows you want to automate.