EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. MeetingNotes: Chrome extension that joins browser-based Meet, Zoom, and Teams calls to provide real-time transcription and a structured AI summary afterward. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and MeetingNotes when quickly turning a finished call into a structured summary with action items matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Chrome extension that joins browser-based Meet, Zoom, and Teams calls to provide real-time transcription and a structured AI summary afterward.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
MeetingNotes (at meetingnotes.net) is an AI meeting notes Chrome extension that integrates with Google Meet, Zoom, and Microsoft Teams to capture meetings as they happen. Once installed and granted the required permissions, the extension records meeting content and provides real-time transcription, then produces a clear, structured AI summary as soon as the meeting ends so users do not have to take notes manually. Beyond raw transcripts, it highlights key insights and decisions and supports extracting action items, aiming to reduce the time spent reviewing long recordings. The product also offers an AI chat capability so users can ask questions and find specific topics or pain points within their captured meetings. As a lightweight browser-based tool, it targets individuals and small teams who want automatic notes across the major web conferencing platforms without standing up a heavier meeting-intelligence suite. The official site presents it as a real-time transcription and summary product with installation through the Chrome Web Store, and it is currently operating in 2025-2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); MeetingNotes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | MeetingNotes |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Chrome extension for Google Meet, Zoom, and Microsoft Teams |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Real-time transcription during the meeting |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Structured AI summary generated automatically after the meeting |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Highlights of key insights, decisions, and action items |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | AI chat to search and ask questions across captured meetings |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Installed and run directly from the Chrome Web Store |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
MeetingNotes
Choose MeetingNotes if you need solo professionals who want automatic notes across meet, zoom, and teams — strengths include lightweight, browser-based setup with no separate desktop app.
EvaluAgent
MeetingNotes
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while MeetingNotes is strong for solo professionals who want automatic notes across meet, zoom, and teams. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and MeetingNotes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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