EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. MeetingBot: Open-source meeting bot API that sends bots into Google Meet, Microsoft Teams, and Zoom to record calls, deployable to your own AWS infrastructure. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and MeetingBot when teams that want to self-host meeting capture on their own aws infrastructure for privacy matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Open-source meeting bot API that sends bots into Google Meet, Microsoft Teams, and Zoom to record calls, deployable to your own AWS infrastructure.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
MeetingBot is an open-source meeting bot API that provides the infrastructure for sending bots into Google Meet, Microsoft Teams, and Zoom calls and recording them, so developers can build applications on top of meeting-recording data with a small amount of code. The project exposes a unified REST API for managing bots and accessing meeting data including video, audio, transcripts, and metadata, and ships with a visual dashboard for managing bots and viewing captured data. A distinguishing characteristic is that its entire infrastructure is defined using Terraform and deployed to AWS, which is intended to let teams self-host the platform on their own cloud account to keep meeting data private and control costs. The stack is primarily TypeScript, using a Next.js frontend, an Express backend, PostgreSQL, tRPC, and Drizzle ORM, and the project runs on scalable AWS ECS infrastructure. MeetingBot is positioned as an open-source alternative to closed-source meeting-bot vendors for developers who want recording and transcription capabilities without sending data through a third party. The project maintains a public landing page, an active community channel, and a GitHub repository under the LGPL-3.0 license. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); MeetingBot is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | MeetingBot |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Bot deployment to Google Meet, Microsoft Teams, and Zoom |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | REST API for managing bots and accessing recordings, transcripts, and metadata |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Visual dashboard for bot management and data viewing |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Infrastructure-as-code self-hosting via Terraform on AWS |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Scalable AWS ECS-based deployment |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | TypeScript stack with Next.js, Express, PostgreSQL, tRPC, and Drizzle ORM |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
MeetingBot
Choose MeetingBot if you need developers building products that need automated meeting recording across google meet, teams, and zoom — strengths include open source and self-hostable so meeting data stays in your own aws account.
EvaluAgent
MeetingBot
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while MeetingBot is strong for developers building products that need automated meeting recording across google meet, teams, and zoom. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and MeetingBot is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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