EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Meeting Ink: Taiwan-built AI meeting assistant that transcribes and summarizes online and in-person meetings, with strong Traditional Chinese, Taiwanese, and Hakka support. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Meeting Ink when cross-language teams that want transcripts and translated summaries from video calls matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Taiwan-built AI meeting assistant that transcribes and summarizes online and in-person meetings, with strong Traditional Chinese, Taiwanese, and Hakka support.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Meeting Ink is an AI meeting assistant developed in Taiwan that automatically records, transcribes, and summarizes both online video conferences and in-person meetings. It connects with Zoom, Google Meet, Microsoft Teams, and Webex, and can also record directly from a browser tab or take uploaded audio files. After a meeting, it produces contextual AI summaries using customizable templates, identifies and separates speakers, and lets users edit transcripts. A distinguishing strength is its localized language handling: alongside Traditional Chinese, English, and Japanese, it recognizes Taiwanese (Hokkien) and Hakka dialects, which sets it apart from most international tools that focus only on Mandarin. It offers multi-language translation, real-time captioning during meetings, custom industry terminology recognition, and Google Calendar integration so a bot can automatically join scheduled meetings. The product is available across web, iOS, Android, Windows, and Mac, plus a Chrome extension. Meeting Ink is actively operating with a free tier and several paid subscription plans, priced in New Taiwan Dollars, and draws on cloud and AI infrastructure from providers such as Microsoft Azure, AWS, OpenAI, and NVIDIA. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Meeting Ink is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Meeting Ink |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Automatic transcription and AI summaries for online and in-person meetings |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Integrations with Zoom, Google Meet, Microsoft Teams, and Webex plus browser-tab recording |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Taiwanese (Hokkien) and Hakka dialect recognition in addition to Traditional Chinese, English, and Japanese |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Speaker identification, real-time captions, and multi-language translation |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Customizable summary templates and custom terminology recognition |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Google Calendar integration with automatic bot attendance |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Meeting Ink
Choose Meeting Ink if you need taiwanese teams needing meeting notes that capture local dialects and terminology — strengths include strong support for taiwanese and hakka dialects that most global tools lack.
EvaluAgent
Meeting Ink
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Meeting Ink is strong for taiwanese teams needing meeting notes that capture local dialects and terminology. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Meeting Ink is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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