EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. meetergo: German GDPR-focused scheduling platform whose meetergo Log component adds local, bot-free meeting transcription and AI-generated minutes. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and meetergo when recording and summarising meet, zoom or teams calls without a visible bot matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
German GDPR-focused scheduling platform whose meetergo Log component adds local, bot-free meeting transcription and AI-generated minutes.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
meetergo is a German platform from meetergo GmbH, based in Monheim am Rhein, that combines appointment scheduling with meeting productivity tools and a strong emphasis on data sovereignty. While its core is GDPR-compliant scheduling and video conferencing, meetergo also offers meetergo Log, a desktop application focused on meeting transcription and AI-generated minutes. meetergo Log records meetings from Google Meet, Zoom and Microsoft Teams locally, processing audio on the user's device with local AI models rather than uploading streams to external servers, so participants do not see a separate recording bot in the call. It transcribes in real time, supports 40+ languages with automatic detection, and generates structured minutes that capture decisions and tasks, with full-text search across past transcripts and the ability to import existing audio files. The desktop app runs on macOS and Windows, with Linux noted as planned. meetergo positions itself as solving the two-app problem by uniting scheduling and meeting notes in one ecosystem, with company data stored on servers in Europe. As of 2025/2026 the official website resolves to a live, actively developed product. It suits European teams that want scheduling plus privacy-first local meeting transcription from a single German vendor. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); meetergo is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | meetergo |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | meetergo Log desktop app for local, bot-free meeting transcription |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | On-device AI processing of recordings rather than uploading audio to the cloud |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Real-time transcription with 40+ languages and auto-detection |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | AI-generated structured minutes capturing decisions and tasks |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Full-text search across past transcripts and audio file import |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Integrated scheduling and video-conferencing within the same platform |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
meetergo
Choose meetergo if you need european teams wanting gdpr-focused scheduling plus local meeting transcription — strengths include local, bot-free recording with a privacy-first, german/eu data approach.
EvaluAgent
meetergo
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while meetergo is strong for european teams wanting gdpr-focused scheduling plus local meeting transcription. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and meetergo is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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