EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. MacParakeet: Free, open-source local voice app for Apple Silicon Macs offering on-device meeting recording, live transcripts, dictation, and file transcription powered by NVIDIA Parakeet. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and MacParakeet when system-wide dictation across applications for privacy-conscious users matters most. Run both through a week of actual calls to see which suits your workflow.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Free, open-source local voice app for Apple Silicon Macs offering on-device meeting recording, live transcripts, dictation, and file transcription powered by NVIDIA Parakeet.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
MacParakeet is a free, open-source voice application for Apple Silicon Macs that runs speech recognition entirely on-device using NVIDIA's Parakeet TDT model via FluidAudio CoreML. Beyond system-wide dictation and file or URL transcription, it includes a meeting recording mode with live transcript preview, in-app note-taking, and export, plus meeting calendar integration through macOS EventKit that can show reminders and optionally auto-start recording. Because all speech recognition runs locally, the project states that audio remains on the device, with no cloud speech-to-text, no required accounts, and opt-out telemetry. It supports around 25 European languages with automatic detection and includes a text cleanup pipeline for filler removal, custom word replacements, and snippet expansion. Optional AI features such as summaries, chat, and text formatting can be enabled through cloud or local providers when the user chooses. Built with Swift and SwiftUI and distributed under the GPL-3.0 license, MacParakeet is actively maintained on GitHub and can be installed via a notarized DMG, a Homebrew cask, or built from source. It is positioned as a privacy-respecting, bot-free option for capturing meetings directly from the Mac. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); MacParakeet is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | MacParakeet |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | On-device meeting recording with live transcript preview and note-taking |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Meeting calendar integration via macOS EventKit with optional auto-start |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | System-wide dictation with hotkey and push-to-talk modes |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | File and URL transcription on the device |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Local NVIDIA Parakeet TDT speech recognition with no cloud STT |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Text cleanup pipeline including filler removal and custom replacements |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
MacParakeet
Choose MacParakeet if you need capturing and transcribing meetings locally on a mac without a bot — strengths include free and open source with on-device speech recognition.
EvaluAgent
MacParakeet
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while MacParakeet is strong for capturing and transcribing meetings locally on a mac without a bot. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and MacParakeet is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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