EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. LogMeets (ログミーツ): LogMeets is a Japanese AI meeting-minutes service that automatically transcribes in-person and web meetings and uses GPT-4 to summarize, analyze, and translate the results. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and LogMeets (ログミーツ) when corporate meetings, interviews, and sales calls needing transcripts and ai summaries matters most. Run both through a week of actual calls to see which suits your workflow.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
LogMeets is a Japanese AI meeting-minutes service that automatically transcribes in-person and web meetings and uses GPT-4 to summarize, analyze, and translate the results.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
LogMeets (ログミーツ) is a cloud-based AI meeting-minutes service from ZIKU Technologies (株式会社時空テクノロジーズ) in Tokyo. It automatically transcribes conversations from both face-to-face and online meetings, then stores the text alongside synchronized audio so users can search, play back, edit, and share the record. For in-person meetings it uses a dedicated mobile recorder device; for web conferences it provides a Windows application that captures Zoom, Teams, Webex, and Google Meet audio without special setup. Speaker identification distinguishes who said what in multi-participant sessions. The service integrates GPT-4 ("ログミーツ powered by GPT-4"), letting users summarize, analyze, and translate transcripts with a single click and no AI expertise. It is aimed at corporations, professional-services firms, schools, and especially government bodies, and the company reports adoption by 400+ municipalities. It carries Privacy Mark, ISO 27001 (ISMS), and ISO 27017 cloud-security certifications, with meeting data kept in the cloud rather than on the recording device.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); LogMeets (ログミーツ) is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | LogMeets (ログミーツ) |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Automatic AI transcription of both in-person and web meetings |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | GPT-4-powered one-click summarization, analysis, and translation |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Automatic speaker identification for multi-participant meetings |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Dedicated mobile recorder device for face-to-face meetings |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Windows app capturing Zoom, Teams, Webex, and Google Meet without special setup |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Editor with synchronized audio-text playback, search, editing, and sharing |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
LogMeets (ログミーツ)
Choose LogMeets (ログミーツ) if you need local-government and municipal council meetings requiring formal minutes — strengths include handles both in-person (via hardware recorder) and online meetings, unlike web-only competitors.
EvaluAgent
LogMeets (ログミーツ)
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while LogMeets (ログミーツ) is strong for local-government and municipal council meetings requiring formal minutes. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and LogMeets (ログミーツ) is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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