EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Lingopal: Lingopal is an AI platform for real-time speech-to-speech translation, transcription, and captioning across live streams, meetings, and phone calls. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Lingopal when enabling multilingual meetings and esl conversations between teachers, students, and parents via rooms matters most. Run both through a week of actual calls to see which suits your workflow.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Lingopal is an AI platform for real-time speech-to-speech translation, transcription, and captioning across live streams, meetings, and phone calls.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Lingopal is an AI translation platform that converts spoken audio into other languages in real time while transcribing and captioning it. Its core technology performs speech-to-speech translation with voice cloning that preserves the original speaker's tone and emotion, alongside live captions and editable transcripts. Beyond its main use in live broadcast and streaming (sports, news, events), Lingopal offers a "Rooms" product that turns meetings into multilingual conversations with live voice translation for one-on-one and group settings, and a separate Call product (call.lingopal.ai) that translates phone calls in real time with live transcript and audio. The platform supports a large set of languages (over 100 across its products, with a smaller subset on the call product) and ingests common broadcast formats such as RTMP, HLS, SRT, and MP4, plus API-based workflows. Typical glass-to-glass latency is roughly 2.5 to 4 seconds. It targets broadcast teams, networks, educational institutions engaging ESL students and parents, faith organizations, and enterprises needing cross-language voice communication.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Lingopal is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Lingopal |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Real-time speech-to-speech translation across 100+ languages |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Voice cloning that preserves speaker tone and emotion |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Live captions and editable transcripts |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Rooms product for multilingual meetings and group conversations |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Call product for real-time phone call translation |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Broadcast ingest support (RTMP, HLS, SRT, MP4) and API workflows |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Lingopal
Choose Lingopal if you need translating live sports, news, and event broadcasts into multiple languages in real time — strengths include combines live translation, transcription, and captioning in one platform.
EvaluAgent
Lingopal
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Lingopal is strong for translating live sports, news, and event broadcasts into multiple languages in real time. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Lingopal is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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