EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Konch: AI transcription service with optional human review and a dedicated AI meeting assistant. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Konch when converting interviews and podcasts into editable text matters most. Run both through a week of actual calls to see which suits your workflow.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI transcription service with optional human review and a dedicated AI meeting assistant.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Konch is an AI transcription service that converts audio and video to text and offers an optional layer of professional human review for higher accuracy. It supports a broad set of languages and provides translation of transcripts into many additional languages, making it usable for multilingual content. For meetings specifically, Konch offers an AI meeting assistant called KonchMate that handles meeting transcription and note-taking. The platform includes an in-browser editor for refining transcripts, multiple export formats for moving content into other tools, and generative-AI features for summarization and content generation from transcribed material. Users can rely on the automated AI output for fast results or request human-reviewed transcripts that are completed within a defined turnaround window when higher accuracy is needed. Konch emphasizes data protection with GDPR compliance and encrypted transfers, and it positions itself for use cases such as interviews, podcasts, lectures, and meetings. It is suited to individuals and teams that want a transcription tool with both self-serve AI processing and an option to escalate to human-verified output, plus a dedicated assistant for capturing meeting notes. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Konch is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Konch |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | AI transcription for audio and video across many languages |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Optional human-reviewed transcripts for higher accuracy |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | KonchMate AI meeting assistant for note-taking |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Translation of transcripts into additional languages |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Built-in transcript editor and multiple export formats |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Generative-AI summarization tools |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Konch
Choose Konch if you need transcribing meetings and generating summarized notes — strengths include choice between fast ai output and human-verified accuracy.
EvaluAgent
Konch
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Konch is strong for transcribing meetings and generating summarized notes. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Konch is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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