EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Knowt: AI study platform that turns recorded or uploaded lectures into notes, flashcards, and practice quizzes for students. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Knowt when generating flashcards and practice tests from course materials before exams matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI study platform that turns recorded or uploaded lectures into notes, flashcards, and practice quizzes for students.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Knowt is an AI-powered study platform built primarily for students and teachers that converts lectures and learning materials into organized study resources. Students can record a lecture live in the app or on the website, or upload existing audio, video, PDFs, and slide decks, and the platform's AI assistant (called Kai) generates summarized notes, flashcards, and practice quizzes from the content. Notes can be formatted as outlines or paragraphs, with adjustable detail levels, and the original audio is saved for reference. Beyond capture and transcription-driven summarization, Knowt functions as a broader study workspace, positioning itself as a free alternative to traditional flashcard apps and offering a large library of community-shared study materials. It also includes teacher-facing features for assigning material and tracking student progress. The tool spans web, iOS, and Android, making it usable across classroom, online-course, and self-study settings. Knowt is aimed at learners who want lecture capture to flow directly into reusable, exam-oriented study artifacts rather than just raw transcripts. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Knowt is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Knowt |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Live lecture recording in app and on the web, plus upload of audio, video, PDFs, and slides |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | AI-generated notes with adjustable formatting (outline or paragraph) and detail level |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Automatic flashcard generation from lecture and document content |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Practice quiz and test creation from any note, PDF, or video |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Kai AI chat for explaining concepts and answering questions |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Large community library of shared study sets and teacher tools for assignments |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Knowt
Choose Knowt if you need recording university lectures and turning them into structured study notes — strengths include combines capture, summarization, and active-recall study tools in one student-focused app.
EvaluAgent
Knowt
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Knowt is strong for recording university lectures and turning them into structured study notes. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Knowt is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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