EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. JotMe: Multilingual AI meeting assistant offering live translation, transcription, and notes in many languages across major conferencing platforms. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and JotMe when client calls where participants speak different languages matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Multilingual AI meeting assistant offering live translation, transcription, and notes in many languages across major conferencing platforms.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
JotMe is an AI meeting assistant built around multilingual meetings and events, combining real-time translation, transcription and note generation in a single tool. Its live translation aims to preserve speaker context and intent while transcribing speech with speaker labels, and it can produce multilingual output so different participants can read transcripts, summaries and notes in their own language. After a session, JotMe generates structured meeting notes, summaries, key decisions and action items, and offers an 'Ask JotMe' feature for querying what was discussed without re-watching a recording. It can capture audio without requiring a bot to join the call, and also works as a standalone mobile app and Chrome extension, so it can be used for in-person conversations and events in addition to virtual meetings. JotMe integrates with major conferencing platforms including Zoom, Microsoft Teams, Google Meet and Webex, and lets teams share transcripts, notes and audio in each member's preferred language. It is aimed at organizations running multilingual operations, from internal cross-border meetings to client calls, conferences and live events where language differences would otherwise create friction. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); JotMe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | JotMe |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Real-time live translation across a large set of languages |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Multilingual transcription with speaker labels |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | AI meeting notes, summaries, key decisions and action items |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | 'Ask JotMe' query interface for past sessions |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Bot-free capture plus mobile app and Chrome extension |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Integrations with Zoom, Microsoft Teams, Google Meet and Webex |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
JotMe
Choose JotMe if you need cross-border teams holding meetings in multiple languages — strengths include strong multilingual translation and transcription focus.
EvaluAgent
JotMe
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while JotMe is strong for cross-border teams holding meetings in multiple languages. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and JotMe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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