EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Interprefy: Enterprise platform offering AI speech translation and live captions plus remote human interpretation for meetings, webinars, and events. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Interprefy when adding live ai captions and translation to a corporate webinar matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Enterprise platform offering AI speech translation and live captions plus remote human interpretation for meetings, webinars, and events.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Interprefy is an enterprise multilingual communication platform that enables organizations to run meetings and events in multiple languages simultaneously. It combines AI-powered speech translation and live captions with a large network of professional remote interpreters, allowing customers to choose AI, human interpretation, or a mix depending on the session. The AI side provides real-time speech-to-speech translation and AI captions and subtitles across thousands of language combinations, and the company has introduced an agent-style capability that lets attendees join meetings and receive live AI speech translation or captions in their chosen language. Interprefy positions its AI as context-aware and able to handle event-specific terminology with low-latency output. The platform is delivered through a web platform, mobile app, and custom integrations and is designed to work with major meeting platforms for in-person, hybrid, and virtual events, webinars, and broadcasts. It emphasizes enterprise readiness with ISO 27001 certification, end-to-end encryption, 24/7 technical support, and professional event and project-management services. Interprefy is actively operating in 2025/2026 with recent enterprise case studies, and it is best suited to organizations running large or high-stakes multilingual events that need reliability and the option of professional human interpreters alongside AI. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Interprefy is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Interprefy |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Real-time AI speech-to-speech translation |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | AI live captions and subtitles across thousands of language combinations |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Optional remote simultaneous interpretation by professional interpreters |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Attendee agent for joining meetings and receiving translation in a chosen language |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Web platform, mobile app, and custom meeting-platform integrations |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Enterprise security with ISO 27001 certification and end-to-end encryption |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Interprefy
Choose Interprefy if you need running a large multilingual conference with ai and human interpretation — strengths include offers both ai and professional human interpretation in one platform.
EvaluAgent
Interprefy
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Interprefy is strong for running a large multilingual conference with ai and human interpretation. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Interprefy is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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