EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Intella: Intella is an enterprise AI platform built for Arabic speech, offering transcription, call-center analytics, voice agents, and media subtitling across 25+ Arabic dialects. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Intella when generating arabic subtitles and translations for media content matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Intella is an enterprise AI platform built for Arabic speech, offering transcription, call-center analytics, voice agents, and media subtitling across 25+ Arabic dialects.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Intella is an enterprise AI company specializing in Arabic-language voice and speech processing across more than 25 Arabic dialects. Its suite includes intellaVX, a speech-to-text engine the company reports at 95.73% accuracy with noise-robust transcription and speaker diarization; intellaCX, a call-center analytics product that transcribes and analyzes customer interactions for sentiment and friction patterns; intellaMX, an automated media translation and subtitling tool that handles dialectal nuance; and Ziila, an AI voice agent for inbound and outbound conversations. Capture is primarily voice and audio based, transcribing recorded or live conversations and media files, with output such as transcripts and subtitles. Intella offers on-premise or private-cloud deployment and builds industry-specific small language models rather than adapting general global models. It targets enterprises in banking, telecom, government, media, market research, insurance, healthcare, e-commerce, ed-tech, automotive, and real estate, primarily across the MENA region. Access is mainly through demo requests, with a free trial available for intellaMX.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Intella is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Intella |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Arabic speech-to-text supporting 25+ dialects with reported 95.73% accuracy |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Noise filtering and speaker diarization for multi-speaker audio |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Call-center conversation analytics with sentiment and friction detection |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Automated media translation and subtitling with dialect awareness |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | AI voice agent (Ziila) for inbound and outbound calls |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | On-premise or private-cloud deployment options |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Intella
Choose Intella if you need transcribing and analyzing arabic-language call-center interactions for quality and sentiment — strengths include purpose-built arabic engine covering 25+ dialects, a gap most global transcription tools handle poorly.
EvaluAgent
Intella
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Intella is strong for transcribing and analyzing arabic-language call-center interactions for quality and sentiment. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Intella is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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