EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. iFlyRec: iFLYTEK's Chinese AI transcription platform for recording-to-text, meeting minutes, and multilingual translation. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and iFlyRec when journalists and researchers converting recordings to searchable text matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
iFLYTEK's Chinese AI transcription platform for recording-to-text, meeting minutes, and multilingual translation.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
iFlyRec (Chinese name Xunfei Tingjian) is an AI transcription and meeting documentation platform from iFLYTEK, a Chinese company specializing in speech recognition and natural language processing. The platform converts spoken audio into text and generates meeting minutes automatically. It supports two main workflows: real-time recording with simultaneous transcription during meetings, and file import for batch transcription of existing audio or video, with the vendor stating that an hour of audio can be processed in a few minutes. iFlyRec identifies and separates speaker roles so that transcripts and minutes can attribute statements to individual participants, and it offers AI-generated meeting summaries that extract key points. It also provides multilingual transcription and translation, with several languages available for instant translation, and connects to iFLYTEK's broader tooling such as an AI writing assistant for refining output. Built on iFLYTEK's mature Chinese speech-recognition technology, iFlyRec is aimed at Chinese-language professionals such as journalists, researchers, and corporate staff who need fast, accurate transcription of recordings, interviews, and meetings, and it offers enterprise deployment options for organizations with larger needs. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); iFlyRec is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | iFlyRec |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Real-time recording with simultaneous transcription |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Fast batch transcription of imported audio and video files |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Speaker role identification and segmentation |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | AI-generated meeting summaries with key-point extraction |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Multilingual transcription with instant translation options |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Integration with iFLYTEK's AI writing assistant |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
iFlyRec
Choose iFlyRec if you need chinese-language professionals transcribing meetings and interviews — strengths include built on iflytek's mature chinese speech-recognition technology.
EvaluAgent
iFlyRec
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while iFlyRec is strong for chinese-language professionals transcribing meetings and interviews. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and iFlyRec is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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