EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Hyperbound: AI sales roleplay and call-scoring platform that lets reps practice with realistic AI buyers and scores real customer calls against custom scorecards. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Hyperbound when reinforcing sales playbooks and objection handling before live calls matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI sales roleplay and call-scoring platform that lets reps practice with realistic AI buyers and scores real customer calls against custom scorecards.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Hyperbound is an AI-driven sales coaching and revenue-activation platform built for sales development reps, account executives, and revenue teams. Its core function is twofold: it generates lifelike AI buyer personas that reps can roleplay against, simulating cold calls, discovery calls, and objection handling, and it automatically scores reps' real customer conversations against custom methodology scorecards. The AI personas are designed to push back like real prospects, handle objections, and adapt to what the rep says, giving teams a safe environment to practice before live calls. On the analysis side, Hyperbound ingests recorded calls and evaluates them against frameworks such as MEDDIC, BANT, Challenger, Sandler, and SPIN, or custom proprietary scorecards, surfacing specific coaching moments without manual QA review. It integrates with conversation-intelligence and sales-engagement tools as well as Salesforce and HubSpot, so scoring results flow into existing workflows. Founded in 2023 and a Y Combinator company, Hyperbound is aimed at organizations that want to shorten rep ramp time, reinforce playbooks, and tie practice directly to deal outcomes. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Hyperbound is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Hyperbound |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | AI buyer personas for cold-call, discovery, and objection-handling roleplays |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Automated scoring of real customer calls against custom scorecards |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Support for sales methodologies like MEDDIC, BANT, Challenger, Sandler, and SPIN |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Coaching playlists that surface skill gaps from scored calls |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Integrations with CRM and conversation-intelligence/sales-engagement tools |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | AI buyer personas for cold-call, discovery, and objection-handling roleplays |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Hyperbound
Choose Hyperbound if you need onboarding and ramping new sdrs and aes with repeatable roleplay practice — strengths include combines ai roleplay practice with scoring of real calls in one platform.
EvaluAgent
Hyperbound
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Hyperbound is strong for onboarding and ramping new sdrs and aes with repeatable roleplay practice. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Hyperbound is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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