EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Honeit: Interview intelligence platform for recruiting and RPO teams with built-in calling, AI transcription, and shareable interview soundbites. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Honeit when sharing candidate audio highlights with hiring teams matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Interview intelligence platform for recruiting and RPO teams with built-in calling, AI transcription, and shareable interview soundbites.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Honeit is an interview intelligence platform designed for recruiting, talent acquisition, and RPO teams that combines communication tools with AI-assisted call transcription and note-taking. It provides built-in phone, video, SMS, and VoIP capabilities with local phone numbers for compliant candidate communication, plus an AI notetaker compatible with Zoom, Teams, and Google Meet. During screening and interview calls, Honeit transcribes conversations, takes notes, and lets recruiters extract soundbites and audio highlights that can be shared directly with hiring teams in candidate presentations. The platform supports skills-based interview scorecards built around competency frameworks for standardized assessment, and offers blind candidate presentations that hide names and photos to reduce bias. Recruiting analytics track metrics such as time-to-schedule, time-to-screen, and time-to-submit, giving teams visibility into how their pipeline is performing. Honeit also includes consent and compliance management and candidate identity verification, and is SOC 2 Type II certified. By turning phone and video screens into structured, searchable, and shareable data, Honeit aims to speed up candidate delivery and improve collaboration between recruiters and hiring managers. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Honeit is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Honeit |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Built-in phone, video, SMS, and VoIP calling with local numbers |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | AI-assisted call transcription and note-taking |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | AI notetaker compatible with Zoom, Teams, and Google Meet |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Interview soundbite and audio highlight extraction for candidate presentations |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Skills-based scorecards and competency frameworks |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Blind candidate presentations for bias reduction |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Honeit
Choose Honeit if you need recording and transcribing recruiter screening calls — strengths include combines calling, transcription, and candidate presentation in one tool.
EvaluAgent
Honeit
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Honeit is strong for recording and transcribing recruiter screening calls. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Honeit is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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