EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Handy: Handy is a free, open-source, cross-platform push-to-talk app that transcribes your speech to text completely offline and pastes it into any text field. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Handy when privacy-sensitive voice-to-text where audio must stay on-device matters most. Run both through a week of actual calls to see which suits your workflow.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Handy is a free, open-source, cross-platform push-to-talk app that transcribes your speech to text completely offline and pastes it into any text field.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Handy is a free, open-source desktop application that turns your voice into text completely offline, with no audio ever leaving your computer. You press a configurable keyboard shortcut, speak, and release (push-to-talk), or use a toggle mode to start and stop; Handy transcribes what you said and automatically pastes the result into whatever text field is active. Because it runs entirely on-device, it is built for privacy-conscious users who want dictation without cloud uploads or subscriptions. Under the hood it is built with Tauri (a Rust backend with a React/TypeScript frontend) and supports multiple local speech-recognition models, including OpenAI's Whisper variants with GPU acceleration and the CPU-friendly Parakeet V3 model with automatic language detection. Silero Voice Activity Detection filters out silence so only speech is processed. Handy runs on macOS (Intel and Apple Silicon), Windows, and Linux, and is released under the MIT license. It positions itself as an accessible, extensible alternative to paid dictation tools, and is best suited for hands-free typing rather than recording multi-party meetings.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Handy is open source (open source). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Handy |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Push-to-talk and toggle dictation modes with a configurable global keyboard shortcut |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Fully offline, on-device transcription with no cloud uploads |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Multiple local speech models including Whisper (GPU-accelerated) and Parakeet V3 (CPU, auto language detection) |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Silero Voice Activity Detection to filter silence and process only speech |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Automatically pastes transcribed text into any active application text field |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Cross-platform desktop app (macOS, Windows, Linux) built with Tauri |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Handy
Choose Handy if you need hands-free dictation into emails, documents, chat apps, and code editors — strengths include completely free, open-source (mit) with no subscription or paywall.
EvaluAgent
Handy
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Handy is strong for hands-free dictation into emails, documents, chat apps, and code editors. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Handy is open source. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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