EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Goodmeetings: AI meeting insights and coaching for revenue teams Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Goodmeetings when discovery and demo notes matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI meeting insights and coaching for revenue teams
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Goodmeetings is an AI meeting assistant and revenue-intelligence platform built for sales and customer-facing teams. It records and transcribes calls across major conferencing platforms, generates summaries and action items, and provides analytics and coaching tools so managers can review conversations and help reps improve. The product focuses on turning meetings into pipeline outcomes: it captures next steps, supports call libraries and highlights for coaching, and connects with CRMs so call data and follow-ups land in existing systems. Goodmeetings is aimed at revenue organizations that want recording, summaries, and conversation intelligence in one place, with particular traction among sales teams that run a high volume of calls and need consistent documentation plus coaching. Rather than being a general-purpose notetaker, it leans into the sales workflow — discovery, demos, and follow-up — making it most valuable for teams that treat calls as a core part of how they sell. Platforms: Zoom / Google Meet / Microsoft Teams. Integrations: Zoom, Google Meet, Microsoft Teams, Salesforce, HubSpot. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Goodmeetings is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Goodmeetings |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Recording and transcription |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | AI summaries and action items |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Coaching and call libraries |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Conversation analytics |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | CRM integrations |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Recording and transcription |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Goodmeetings
Choose Goodmeetings if you need sales coaching and call review — strengths include sales-focused coaching and analytics.
EvaluAgent
Goodmeetings
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Goodmeetings is strong for sales coaching and call review. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Goodmeetings is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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