EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Gling: Gling is an AI video editing tool that transcribes recordings and automatically removes silences, filler words, and bad takes so creators can edit by editing the transcript. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Gling when cleaning up and transcribing podcast recordings before export to an audio file or nle matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Gling is an AI video editing tool that transcribes recordings and automatically removes silences, filler words, and bad takes so creators can edit by editing the transcript.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Gling is an AI-powered video editing platform built mainly for YouTubers, podcasters, and educators who record talking-head and dialogue-heavy content. It works by first transcribing the uploaded recording into searchable text, then letting users edit by trimming the transcript rather than dragging clips on a timeline. From that transcript, Gling automatically detects and removes long silences, filler words like "um" and "uh," and repeated bad takes, keeping the best delivery of each line. It also generates captions and subtitles, suggests YouTube-optimized titles, and creates chapter markers. The transcription engine supports many languages, including English, Spanish, French, German, Portuguese, Arabic, Chinese, Korean, and Japanese, and transcripts can be exported as SRT subtitle files. Finished edits export to MP4 or MP3, or as project files (XML/EDL) for Final Cut Pro, Adobe Premiere, and DaVinci Resolve. Gling is positioned as a workflow accelerator that turns raw footage into a polished cut faster than manual editing, with transcription serving as the foundation for its automated cuts.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Gling is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Gling |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | AI speech-to-text transcription of uploaded video and audio, exportable as SRT subtitles |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Automatic removal of silences, filler words, and awkward pauses |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Bad-take detection that keeps the best of repeated lines |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Text-based editing: cut footage by editing the transcript |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Auto-generated captions, YouTube titles, and chapter markers |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Export to MP4/MP3 or project files for Final Cut Pro, Premiere, and DaVinci Resolve |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Gling
Choose Gling if you need editing youtube talking-head videos by removing silences, filler words, and flubbed takes — strengths include transcript-driven editing makes cutting talking-head footage much faster than a manual timeline.
EvaluAgent
Gling
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Gling is strong for editing youtube talking-head videos by removing silences, filler words, and flubbed takes. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Gling is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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