EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. FullyRamped: AI sales roleplay, coaching, and call-grading platform that practices reps across the full sales cycle and grades real calls. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and FullyRamped when certifying reps against a defined sales methodology before customer calls matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI sales roleplay, coaching, and call-grading platform that practices reps across the full sales cycle and grades real calls.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
FullyRamped is an AI sales training platform built around realistic roleplay simulations, automated call grading, and coaching. Reps practice conversations with AI personas that respond like real buyers across the full sales cycle, including cold calls, discovery calls, product demos, and deal preparation, rather than focusing only on cold-call openers. After each simulated or real call, the platform automatically grades performance against custom scorecards aligned to a team's sales methodology, surfacing strengths and uncovering gaps in areas such as delivery and objection handling. FullyRamped can also pull in actual call recordings through integrations with conversation intelligence tools to turn field conversations into training scenarios and to analyze real-world rep performance. Managers and enablement leaders use it to build scalable training programs, run AI-driven certifications that aim to reduce human bias, and track progress through performance analytics that benchmark teams and highlight coaching opportunities. The platform targets sales enablement leaders, managers, individual reps, and new hires who want repeatable, on-demand practice with consistent, automated feedback. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); FullyRamped is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | FullyRamped |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | AI roleplay simulations covering cold calls, discovery, demos, and deal prep |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Automatic call grading on delivery, objection handling, and methodology adherence |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Custom scorecards aligned to a team's sales methodology |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Real-call import from conversation intelligence tools to build training scenarios |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | AI certifications for assessing reps without human bias |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Performance analytics and benchmarking for managers |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
FullyRamped
Choose FullyRamped if you need onboarding new reps faster with repeatable ai roleplay practice — strengths include covers the full sales cycle rather than only cold calling.
EvaluAgent
FullyRamped
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while FullyRamped is strong for onboarding new reps faster with repeatable ai roleplay practice. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and FullyRamped is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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