Empathia AI: Empathia AI is an ambient AI medical scribe that records patient encounters and automatically generates clinical notes, letters, and billing codes for clinicians. Outset: AI-moderated research platform that runs multimodal interviews at scale and auto-synthesizes themes, quotes, and highlight reels. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Empathia AI when clinicians automating post-visit charting and clinical note documentation matters most, and Outset when continuous customer discovery with rapid automated synthesis matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Empathia AI is an ambient AI medical scribe that records patient encounters and automatically generates clinical notes, letters, and billing codes for clinicians.
AI-moderated research platform that runs multimodal interviews at scale and auto-synthesizes themes, quotes, and highlight reels.
Empathia AI is an AI medical scribe built for clinicians and healthcare practices. Its core engine, EMMA, uses ambient AI to listen to doctor-patient interactions across in-person visits, telehealth, and phone calls, then transcribes the conversation and generates structured, customizable clinical notes. Beyond note-taking, it produces chart summaries, referral and consult letters, form autofill, patient instructions, and suggested ICD/CPT/service billing codes. The platform supports multi-speaker conversations, dictation, and multilingual encounters, and offers specialty-tuned templates across 20+ medical specialties. It works on desktop and mobile and integrates with numerous EMR/EHR systems, including Epic, Athenahealth, eClinicalWorks, NextGen, DrChrono, Practice Fusion, Elation, and Canadian systems such as Accuro, OSCAR, and Juno. Empathia emphasizes compliance, citing HIPAA, PHIPA, PIPEDA, and GDPR alignment, and notes pre-qualified vendor status with Canada Health Infoway's national AI scribe program. It targets individual practitioners and clinics seeking to reduce documentation time and refocus attention on patient care.
Best suited for
Outset is an all-in-one AI-moderated research platform that combines conversational AI with behavioral and emotional analysis to run qualitative interviews at scale. Its AI moderator conducts natural, adaptive conversations via video, voice, or text, dynamically probing based on audio and visual cues to uncover detail beyond surface-level answers, and supports interviews in effectively any language across a broad set of countries. Researchers set up interview guides quickly with help from automated logic, including advanced probing rules and intelligent question skipping, and the platform can field hundreds of interviews simultaneously. Built-in recruitment provides access to a very large pool of potential participants across many geographies, or teams can bring their own audience. After interviews complete, Outset automatically synthesizes results into relevant summaries, themes, powerful quotes, and customizable highlight reels without manual tagging, and generates shareable outputs including custom AI-generated reports, highlight reels, and slide decks for stakeholders. Most teams complete interviews within hours and receive AI-synthesized summaries minutes later. The company is venture-backed and reports adoption by large enterprises using the platform to accelerate or replace traditional market research methods. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Empathia AI is a free tier with paid upgrades (freemium); Outset is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Empathia AI | Outset |
|---|---|---|
| Core capability | Ambient AI capture (EMMA) for in-person, telehealth, and phone encounters | AI moderator conducting multimodal video, voice, and text interviews |
| Standout feature | Automatic transcription and structured clinical note generation | Dynamic probing driven by audio and visual cues |
| Team usage | Multi-speaker and multilingual support with dictation | Automated interview-guide setup with probing rules and smart skipping |
| Integrations | Specialty-tuned templates across 20+ medical specialties | Hundreds of simultaneous interviews with built-in recruitment |
| Languages & capture | Suggested ICD/CPT/service billing codes, referral and consult letters | Automatic synthesis into summaries, themes, quotes, and highlight reels |
| Best-fit workflow | EMR/EHR integrations (Epic, Athenahealth, eClinicalWorks, Accuro, OSCAR, and more) | Stakeholder outputs including custom reports and slide decks |
Empathia AI
Choose Empathia AI if you need clinicians automating post-visit charting and clinical note documentation — strengths include purpose-built for clinical documentation with deep emr integration.
Outset
Choose Outset if you need running large-scale qualitative interviews for market research — strengths include runs large volumes of interviews in parallel with fast synthesis.
Empathia AI
Outset
It depends on your workflow. Empathia AI is strong for clinicians automating post-visit charting and clinical note documentation, while Outset is strong for running large-scale qualitative interviews for market research. Both transcribe and summarize meetings.
Empathia AI is a free tier with paid upgrades and Outset is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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