EkaScribe: EkaScribe is an AI medical scribe by Eka Care that records doctor-patient conversations and automatically generates structured clinical notes, summaries, and prescriptions. Observe.AI: Observe.AI is a contact-center conversation intelligence platform that records, transcribes, and auto-scores customer calls and chats against quality scorecards while guiding agents in real time. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EkaScribe when doctors generating clinical notes and summaries automatically from patient consultations matters most, and Observe.AI when contact-center agents getting real-time prompts and after-call summaries during live interactions matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EkaScribe is an AI medical scribe by Eka Care that records doctor-patient conversations and automatically generates structured clinical notes, summaries, and prescriptions.
Observe.AI is a contact-center conversation intelligence platform that records, transcribes, and auto-scores customer calls and chats against quality scorecards while guiding agents in real time.
EkaScribe is an AI-powered medical scribe developed by Eka Care, built for doctors and clinicians. It captures clinical consultations through live in-app voice recording or audio file upload, then transcribes the speech and converts it into structured clinical documentation such as consultation summaries, SOAP notes, and prescriptions rather than producing plain transcripts. The tool is built on Eka Care's in-house "Parrotlet" model and is designed for medical accents and noisy clinical environments, supporting 20+ languages including English, Hindi, Bengali, Telugu, Tamil, Marathi, Gujarati, Kannada, Malayalam, Punjabi, and Urdu, and handling code-mixed speech where doctors switch between English and regional languages. It is available as a web application, a Chrome extension, and a mobile app (Google Play). The Chrome extension enables one-click insertion of generated notes into web-based EMR systems, with clipboard copy-paste for offline systems, and it integrates with Eka Care's own Eka Doc EMR. It is aimed at doctors across specialties, with a particular focus on the Indian healthcare market.
Best suited for
Observe.AI is a conversation intelligence and CX platform built for contact centers. It captures customer interactions across voice, chat, and email, then transcribes them using a proprietary automatic speech recognition (ASR) engine that produces diarized transcripts with built-in PII redaction. On top of those transcripts, it layers large language models to automatically evaluate 100% of conversations against configurable QA scorecards, replacing the manual sampling most quality teams rely on. The platform surfaces sentiment, keyword spotting, and operational insights, and feeds them into coaching workflows for supervisors. For frontline agents, an Agent Copilot delivers real-time guidance, next-best-action prompts, and automated after-call summaries during live interactions. It's aimed at enterprise CX, support, and sales operations in regulated industries such as banking, insurance, healthcare, and travel, and offers hundreds of pre-built integrations with common contact-center and CRM systems. Distinct points include full-coverage auto QA, real-time agent assist tied to live sentiment, and an ASR engine tuned specifically for contact-center audio rather than general meetings.
Best suited for
EkaScribe is a free tier with paid upgrades (freemium); Observe.AI is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | EkaScribe | Observe.AI |
|---|---|---|
| Core capability | Ambient/live voice recording and audio file upload capture | Proprietary ASR that produces diarized call transcriptions with built-in PII redaction |
| Standout feature | Converts speech into structured clinical notes, SOAP notes, summaries, and prescriptions | Automated quality assurance that scores 100% of interactions against configurable QA scorecards |
| Team usage | Multilingual support for 20+ languages including code-mixed English and regional Indian languages | Real-time Agent Copilot delivering live guidance, prompts, and next-best-action suggestions |
| Integrations | Built on Eka Care's in-house 'Parrotlet' AI model tuned for medical accents and noisy clinical settings | Automated after-call summaries for voice and chat interactions |
| Languages & capture | Chrome extension for one-click note insertion into web-based EMR systems | Sentiment analysis, keyword spotting, and conversation analytics across voice, chat, and email |
| Best-fit workflow | Available on web, Chrome extension, and Android mobile app | Supervisor coaching workflows and pre-built integrations with contact-center and CRM tools |
EkaScribe
Choose EkaScribe if you need doctors generating clinical notes and summaries automatically from patient consultations — strengths include purpose-built for clinical documentation, producing emr-ready structured notes rather than raw transcripts.
Observe.AI
Choose Observe.AI if you need quality assurance teams auto-scoring every support call against compliance and qa scorecards — strengths include auto-scores 100% of conversations instead of a small manual sample, giving full qa coverage.
EkaScribe
Observe.AI
It depends on your workflow. EkaScribe is strong for doctors generating clinical notes and summaries automatically from patient consultations, while Observe.AI is strong for quality assurance teams auto-scoring every support call against compliance and qa scorecards. Both transcribe and summarize meetings.
EkaScribe is a free tier with paid upgrades and Observe.AI is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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