Efficlose: An AI meeting platform offering a bot-free Chrome extension plus desktop and web apps that transcribe, summarize, and extract action items from calls. Scorebuddy: Scorebuddy is an AI-powered contact center quality assurance platform that transcribes and auto-scores voice, chat, email, and social interactions against customizable scorecards. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Efficlose when recording calls without a visible bot via the chrome extension matters most, and Scorebuddy when transcribing and analyzing multilingual customer calls to surface sentiment and contact drivers matters most. Run both through a week of actual calls to see which suits your workflow.
An AI meeting platform offering a bot-free Chrome extension plus desktop and web apps that transcribe, summarize, and extract action items from calls.
Scorebuddy is an AI-powered contact center quality assurance platform that transcribes and auto-scores voice, chat, email, and social interactions against customizable scorecards.
Efficlose is an AI meeting platform that captures, transcribes, and summarizes conversations through a combination of a Chrome extension, a desktop app, and a web platform. Its Chrome extension is positioned as a way to record meetings without a bot joining the call, capturing audio locally in the browser so no extra participant is announced or shown in the meeting; users can choose to capture a single tab, a specific window, or the full screen, and start or stop recording manually rather than relying on calendar triggers. For users who prefer automated joining, the desktop app and platform can connect to a calendar and send a bot to scheduled meetings on Zoom, Microsoft Teams, and Google Meet. Recordings are transcribed automatically with speaker identification, and the platform generates summaries with key decisions, next steps, and assigned action items. It also offers meeting search across past recordings and an AI assistant for querying conversations, plus integrations with business tools such as Salesforce, HubSpot, Slack, and Notion. Efficlose is aimed at teams across sales, customer success, recruiting, engineering, and project management who want flexible recording options and structured meeting outputs synced into their existing tools. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Scorebuddy (ScorebuddyCX) is a contact center quality assurance and conversation intelligence platform built for QA teams, CX leaders, and BPOs across industries such as financial services, technology, healthcare, and retail. It ingests agent-customer interactions across voice, chat, email, and social channels and uses GenAI auto-scoring to automatically evaluate conversations against fully customizable scorecards, scoring both human agents and AI chatbots while maintaining an audit trail for regulated environments. For voice, it provides AI transcription that converts multilingual call recordings into transcripts, then layers conversation analytics on top: automated sentiment analysis, contact-driver categorization, and pattern detection across interactions. Reviewers can view scorecards alongside AI marked-up conversations and build automated pass/fail rules. The platform also includes a built-in learning management system that assigns targeted coaching and AI-generated courses based on identified skill gaps, plus configurable dashboards for CX, product, and other teams. It integrates with leading contact center and CRM tools including Five9, Genesys, Salesforce, and Zendesk. What distinguishes it is the combination of configurable QA scorecards, transcription-driven analytics, and coaching/LMS in one workflow.
Best suited for
Efficlose is a free tier with paid upgrades (freemium); Scorebuddy is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Efficlose | Scorebuddy |
|---|---|---|
| Core capability | Bot-free Chrome extension that records meetings locally in the browser | AI transcription of multilingual call recordings into text transcripts |
| Standout feature | Optional bot-based auto-join via desktop app for Zoom, Teams, and Meet | GenAI auto-scoring of interactions against fully customizable scorecards |
| Team usage | Automatic transcription with speaker identification | Conversation analytics with sentiment analysis and contact-driver categorization |
| Integrations | AI summaries with key decisions, next steps, and assigned action items | Omnichannel coverage across voice, chat, email, and social interactions |
| Languages & capture | Meeting search and an AI assistant to query past conversations | Side-by-side view of scorecards and AI marked-up conversations with automated pass/fail rules |
| Best-fit workflow | Integrations with Salesforce, HubSpot, Slack, and Notion | Built-in learning management system with targeted coaching and AI-generated courses |
Efficlose
Choose Efficlose if you need recording calls without a visible bot via the chrome extension — strengths include offers both bot-free browser recording and bot-based auto-join in one product.
Scorebuddy
Choose Scorebuddy if you need automatically scoring and qa-evaluating up to 100% of contact center interactions across channels — strengths include covers qa, conversation analytics, transcription, and coaching/lms in a single integrated platform.
Efficlose
Scorebuddy
It depends on your workflow. Efficlose is strong for recording calls without a visible bot via the chrome extension, while Scorebuddy is strong for automatically scoring and qa-evaluating up to 100% of contact center interactions across channels. Both transcribe and summarize meetings.
Efficlose is a free tier with paid upgrades and Scorebuddy is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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