Echometer: Psychology-based platform for agile retrospectives, recurring team health checks, and structured 1:1 meetings with AI-assisted suggestions. Uniphore: Uniphore is an enterprise conversational AI and customer service analytics platform that records, transcribes, and analyzes voice and digital interactions for real-time agent assist, conversation intelligence, and automated quality assurance. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Echometer when running recurring agile retrospectives with consistent, structured templates matters most, and Uniphore when qa and supervisor teams automating call scoring, coaching, and compliance monitoring across all interactions matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Psychology-based platform for agile retrospectives, recurring team health checks, and structured 1:1 meetings with AI-assisted suggestions.
Uniphore is an enterprise conversational AI and customer service analytics platform that records, transcribes, and analyzes voice and digital interactions for real-time agent assist, conversation intelligence, and automated quality assurance.
Echometer is a German-built platform purpose-made for running team retrospectives, recurring team health checks, and structured one-on-one (1:1) meetings. Aimed at engineering managers, scrum masters, and agile coaches, it pairs interactive retrospective boards with research-grounded survey questions so teams get guided, psychology-based reflection rather than a blank whiteboard. The retrospective tool offers a wide range of templates (such as Sailboat, Keep-Stop-Start, and others), supports both synchronous and asynchronous retros, and lets teams group, prioritize, and track measures coming out of each session. Health-check pulses run on a recurring basis to gather anonymous feedback and visualize how a team's agile maturity and satisfaction develop over time. A separate 1:1 meeting module provides templates and structured formats for manager-employee conversations. Echometer includes smart, AI-supported recommendations that surface food for thought and help brainstorm action items during retrospectives and 1:1s. The product is hosted in an ISO 27001-certified data center in Germany, offers a free tier, and is used by both small teams and large enterprises that want a consistent, data-informed approach to continuous team improvement. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Uniphore is an enterprise Business AI platform built for contact centers and customer service operations. Its customer service suite captures and records voice and screen interactions, then applies speech-to-text and natural language processing to transcribe and analyze conversations. The Conversation Insights Agent uses generative AI to analyze 100% of customer calls, producing conversation summaries, sentiment analysis, and topic/call-driver detection, and lets users query insights in natural language without predefined keyword lists. Its Real-Time Agent Assist surfaces in-the-moment guidance and knowledge during live calls and automates after-call work such as wrap-up summaries. The platform also automates quality assurance across every call rather than relying on random sampling or manual scorecards, flagging coaching needs and compliance gaps. The Communication Recording Agent provides multi-channel audio capture, transcription, and built-in compliance controls (MiFID II, Dodd-Frank, PCI DSS, GDPR). It targets contact center leaders, QA managers, supervisors, and operations teams. Uniphore is established, with documented enterprise deployments and industry analyst recognition.
Best suited for
Echometer is a free tier with paid upgrades (freemium); Uniphore is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Echometer | Uniphore |
|---|---|---|
| Core capability | Interactive, psychology-based retrospective boards with grouping and prioritization | Real-time call transcription and live agent assist with in-the-moment guidance |
| Standout feature | Recurring team health-check pulses with longitudinal trend visualization | Generative-AI conversation intelligence analyzing 100% of calls for summaries, sentiment, and call drivers |
| Team usage | Dedicated 1:1 meeting module with structured templates | Automated quality assurance across all interactions without random sampling or manual scorecards |
| Integrations | AI-supported recommendations for retro and 1:1 discussion topics and action items | Multi-channel voice and screen recording with transcription in supported languages |
| Languages & capture | Synchronous and asynchronous retrospective support | Natural language querying of conversation insights without keyword lists or tags |
| Best-fit workflow | Tracking of measures and action items across sessions | Automated after-call work (ACW) summaries and post-call task automation |
Echometer
Choose Echometer if you need running recurring agile retrospectives with consistent, structured templates — strengths include covers retrospectives, health checks, and 1:1s in a single purpose-built tool.
Uniphore
Choose Uniphore if you need contact centers transcribing and analyzing every customer call to uncover call drivers and sentiment trends — strengths include analyzes 100% of conversations rather than a sampled subset, improving qa and compliance coverage.
Echometer
Uniphore
It depends on your workflow. Echometer is strong for running recurring agile retrospectives with consistent, structured templates, while Uniphore is strong for contact centers transcribing and analyzing every customer call to uncover call drivers and sentiment trends. Both transcribe and summarize meetings.
Echometer is a free tier with paid upgrades and Uniphore is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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