Dicte: Privacy-focused AI meeting assistant that records, transcribes, and summarizes meetings and voice notes on mobile and desktop. EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Dicte when executives capturing and summarizing in-person and virtual meetings matters most, and EvaluAgent when surface sentiment, intent, and contact reasons to coach agents and improve cx matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Privacy-focused AI meeting assistant that records, transcribes, and summarizes meetings and voice notes on mobile and desktop.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Dicte is an AI meeting assistant developed by Livdeo SAS, a France-based company, designed to capture and process both in-person and virtual meetings as well as personal voice notes. Users start a recording with one tap, and Dicte applies speech recognition with speaker identification to produce a transcript, then generates summaries, action items, and structured documents such as meeting minutes from the spoken content. It offers customizable AI processing tools (referred to as SKILLs) for outputs like two-page or detailed minutes, SWOT analysis, and project-oriented reports, and supports multiple languages. A defining characteristic of Dicte is its emphasis on data protection: audio is recorded locally on the device and only temporarily transferred to Dicte-operated servers in Paris for transcription before being deleted, with transcript pseudonymization applied before AI processing and an on-premises Edge AI option (DicteBOX) for enterprise use. Dicte is aimed at business executives, meeting leaders, and organizations with strict privacy or compliance requirements, and is available across iOS, Android, web, and desktop builds for Windows and macOS. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Dicte is a free tier with paid upgrades (freemium); EvaluAgent is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Dicte | EvaluAgent |
|---|---|---|
| Core capability | One-tap recording for in-person and virtual meetings | Automatic voice-call transcription with multi-language support |
| Standout feature | Speech recognition with speaker identification | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards |
| Team usage | AI-generated summaries, action items, and meeting minutes | Conversation intelligence: sentiment analysis, intent detection, and summarization |
| Integrations | Customizable AI processing tools (SKILLs) such as SWOT and project reports | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) |
| Languages & capture | Multilingual transcription support | AI-agent observability to flag hallucinations, missed intents, and quality issues |
| Best-fit workflow | Privacy-focused processing with local audio storage and post-processing deletion | Coaching workflows, calibration, and dashboards built on QA insights |
Dicte
Choose Dicte if you need executives capturing and summarizing in-person and virtual meetings — strengths include strong privacy and data-protection design with eu-based processing.
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Dicte
EvaluAgent
It depends on your workflow. Dicte is strong for executives capturing and summarizing in-person and virtual meetings, while EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance. Both transcribe and summarize meetings.
Dicte is a free tier with paid upgrades and EvaluAgent is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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