Dialpad: AI-powered communications platform with a sales dialer that provides real-time transcription, live coaching cards, and post-call summaries. Verbit: AI-plus-human transcription and captioning service for legal, education, media, corporate, and government settings. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Dialpad when equipping inside sales reps with a dialer plus live ai coaching matters most, and Verbit when producing accurate transcripts of legal proceedings and depositions matters most. Try them side by side on real calls before deciding — needs vary by team.
AI-powered communications platform with a sales dialer that provides real-time transcription, live coaching cards, and post-call summaries.
AI-plus-human transcription and captioning service for legal, education, media, corporate, and government settings.
Dialpad is an AI-powered communications platform that combines voice, video, and messaging, with a sales dialer and conversation intelligence layer aimed at outbound and inside sales teams. Its core function for sales is to power calls through the dialer while Dialpad AI transcribes conversations in real time, detects sentiment, and automatically generates post-call summaries. During live calls, the platform surfaces Real-Time Assist cards and AI Live Coach cards that pop up helpful notes, such as competitor talking points or objection-handling guidance, when relevant topics come up. Its AI Playbooks feature uses speech recognition and generative AI to lay out the questions reps should ask for a given sales methodology and marks them off as they are covered. Beyond individual calls, Dialpad helps teams identify keywords and topics prospects raise, track what is said about competitors, and find coaching opportunities across recorded conversations. The dialer includes productivity features like voicemail drop and automatic call logging, and it integrates with CRMs including Salesforce, HubSpot, and Zoho so activity is captured automatically. Dialpad is suited to sales teams that want a dialer and conversation intelligence built into the same phone system. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Verbit is a transcription and captioning provider that combines automatic speech recognition with professional human review to produce transcripts and captions for organizations that need high accuracy and compliance. Rather than being a self-serve consumer app, Verbit is built around regulated and professional sectors, including legal proceedings and courtrooms, higher education, media and broadcast, corporate events and meetings, and government. The platform offers both real-time transcription and captioning for live events and post-event transcripts for recorded audio and video, and it can deliver CART captioning, audio description, translation into many languages, and dubbing. For meetings, market research, and corporate events, Verbit captures spoken content and turns it into searchable transcripts, with AI-generated summaries and search to help users find key moments. Because accessibility compliance is central to its positioning, Verbit emphasizes adherence to standards such as ADA and FCC requirements and pairs its technology with human transcribers and dedicated support. Organizations choose Verbit when they need accuracy, accountability, and accessibility documentation beyond what fully automated tools typically provide. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Dialpad is a free tier with paid upgrades (freemium); Verbit is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Dialpad | Verbit |
|---|---|---|
| Core capability | Real-time call and video transcription with sentiment detection | AI transcription combined with professional human review |
| Standout feature | AI Live Coach and Real-Time Assist cards during calls | Real-time captioning and CART for live events |
| Team usage | AI Playbooks that track methodology questions live | Recorded audio and video transcription |
| Integrations | Automatic post-call summaries | Translation, subtitling, and dubbing in many languages |
| Languages & capture | CRM integrations with Salesforce, HubSpot, and Zoho plus call logging | AI-generated summaries and transcript search |
| Best-fit workflow | Real-time call and video transcription with sentiment detection | Accessibility-compliance support (ADA, FCC standards) |
Dialpad
Choose Dialpad if you need equipping inside sales reps with a dialer plus live ai coaching — strengths include dialer and conversation intelligence built into one platform.
Verbit
Choose Verbit if you need captioning university lectures and recorded course content for accessibility — strengths include human-in-the-loop review supports high accuracy for critical content.
Dialpad
Verbit
It depends on your workflow. Dialpad is strong for equipping inside sales reps with a dialer plus live ai coaching, while Verbit is strong for captioning university lectures and recorded course content for accessibility. Both transcribe and summarize meetings.
Dialpad is a free tier with paid upgrades and Verbit is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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