Dialpad: AI-powered communications platform with a sales dialer that provides real-time transcription, live coaching cards, and post-call summaries. User Evaluation: AI research workspace that transcribes interviews in dozens of languages and turns them into cited insights, clips, charts, and reports. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Dialpad when equipping inside sales reps with a dialer plus live ai coaching matters most, and User Evaluation when generating cited insight reports, clips, and presentation decks matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
AI-powered communications platform with a sales dialer that provides real-time transcription, live coaching cards, and post-call summaries.
AI research workspace that transcribes interviews in dozens of languages and turns them into cited insights, clips, charts, and reports.
Dialpad is an AI-powered communications platform that combines voice, video, and messaging, with a sales dialer and conversation intelligence layer aimed at outbound and inside sales teams. Its core function for sales is to power calls through the dialer while Dialpad AI transcribes conversations in real time, detects sentiment, and automatically generates post-call summaries. During live calls, the platform surfaces Real-Time Assist cards and AI Live Coach cards that pop up helpful notes, such as competitor talking points or objection-handling guidance, when relevant topics come up. Its AI Playbooks feature uses speech recognition and generative AI to lay out the questions reps should ask for a given sales methodology and marks them off as they are covered. Beyond individual calls, Dialpad helps teams identify keywords and topics prospects raise, track what is said about competitors, and find coaching opportunities across recorded conversations. The dialer includes productivity features like voicemail drop and automatic call logging, and it integrates with CRMs including Salesforce, HubSpot, and Zoho so activity is captured automatically. Dialpad is suited to sales teams that want a dialer and conversation intelligence built into the same phone system. Pricing varies by plan. Check the official website for current pricing.
Best suited for
User Evaluation is an AI-powered research platform that automates user and customer research workflows, from recruiting participants and conducting interviews to analyzing findings, within a single workspace. It transcribes audio and video in dozens of languages with speaker labels and custom vocabulary, and processes multimodal inputs including audio, video, text, PDF, and CSV. Its AI analysis uses an agentic chat with a set of tools that cite evidence as it generates insights, identifying pain points, delighters, and themes, automatically tagging mentions, and creating visual summaries. The platform turns research into shareable outputs such as video clips saved as MP4 files, charts including bar, pie, and flow diagrams, editable reports exportable to PDF or DOCX, and presentation decks with native PPTX export. Workflow tools include interview scheduling and recording, live note-taking during sessions, survey creation with both fixed and adaptive chat-style follow-ups, and Kanban-style collections for organizing insights. User Evaluation offers a free tier to start along with paid plans that add capabilities such as white-labeling and SSO. By combining multilingual transcription, evidence-cited AI analysis, and rich exportable outputs, it aims to compress hours of research into customer insight quickly. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Dialpad is a free tier with paid upgrades (freemium); User Evaluation is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Dialpad | User Evaluation |
|---|---|---|
| Core capability | Real-time call and video transcription with sentiment detection | Transcription in dozens of languages with speaker labels and custom vocabulary |
| Standout feature | AI Live Coach and Real-Time Assist cards during calls | Multimodal input support for audio, video, text, PDF, and CSV |
| Team usage | AI Playbooks that track methodology questions live | Agentic AI chat that cites evidence and identifies pain points and themes |
| Integrations | Automatic post-call summaries | Automatic tagging of mentions and visual summaries |
| Languages & capture | CRM integrations with Salesforce, HubSpot, and Zoho plus call logging | Exportable outputs: MP4 clips, charts, PDF/DOCX reports, and PPTX decks |
| Best-fit workflow | Real-time call and video transcription with sentiment detection | Interview scheduling, recording, and live note-taking |
Dialpad
Choose Dialpad if you need equipping inside sales reps with a dialer plus live ai coaching — strengths include dialer and conversation intelligence built into one platform.
User Evaluation
Choose User Evaluation if you need transcribing and analyzing multilingual research interviews — strengths include evidence-cited ai analysis keeps insights traceable to sources.
Dialpad
User Evaluation
It depends on your workflow. Dialpad is strong for equipping inside sales reps with a dialer plus live ai coaching, while User Evaluation is strong for transcribing and analyzing multilingual research interviews. Both transcribe and summarize meetings.
Dialpad is a free tier with paid upgrades and User Evaluation is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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