Dialpad: AI-powered communications platform with a sales dialer that provides real-time transcription, live coaching cards, and post-call summaries. Speechmatics: Speech-to-text and voice AI provider offering real-time transcription and live captioning APIs. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Dialpad when equipping inside sales reps with a dialer plus live ai coaching matters most, and Speechmatics when embedding automated transcription into meeting or media platforms matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
AI-powered communications platform with a sales dialer that provides real-time transcription, live coaching cards, and post-call summaries.
Speech-to-text and voice AI provider offering real-time transcription and live captioning APIs.
Dialpad is an AI-powered communications platform that combines voice, video, and messaging, with a sales dialer and conversation intelligence layer aimed at outbound and inside sales teams. Its core function for sales is to power calls through the dialer while Dialpad AI transcribes conversations in real time, detects sentiment, and automatically generates post-call summaries. During live calls, the platform surfaces Real-Time Assist cards and AI Live Coach cards that pop up helpful notes, such as competitor talking points or objection-handling guidance, when relevant topics come up. Its AI Playbooks feature uses speech recognition and generative AI to lay out the questions reps should ask for a given sales methodology and marks them off as they are covered. Beyond individual calls, Dialpad helps teams identify keywords and topics prospects raise, track what is said about competitors, and find coaching opportunities across recorded conversations. The dialer includes productivity features like voicemail drop and automatic call logging, and it integrates with CRMs including Salesforce, HubSpot, and Zoho so activity is captured automatically. Dialpad is suited to sales teams that want a dialer and conversation intelligence built into the same phone system. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Speechmatics is a speech-to-text and voice AI company that provides transcription and captioning technology through APIs, supporting both recorded and real-time audio across many languages. Its core offering converts speech to text for multilingual, multi-speaker conversations, with low-latency real-time processing suitable for live use. The platform powers live captioning for events, sports, news, and broadcasts, and its transcription technology can be embedded into other products, including meeting platforms that need automated note-taking and captions. Because Speechmatics is delivered primarily as a developer-facing engine, it serves teams building their own applications as well as media and enterprise customers who need accurate speech recognition at scale. It supports features such as multi-speaker handling and broad language coverage, and the company emphasizes security and compliance certifications. Speechmatics is aimed at developers, product teams, media organizations, and enterprises that need to add accurate transcription, subtitles, or live captions to their own workflows and applications rather than use a packaged consumer note-taker. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Dialpad is a free tier with paid upgrades (freemium); Speechmatics is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Dialpad | Speechmatics |
|---|---|---|
| Core capability | Real-time call and video transcription with sentiment detection | Speech-to-text transcription for recorded and real-time audio |
| Standout feature | AI Live Coach and Real-Time Assist cards during calls | Low-latency real-time processing for live use |
| Team usage | AI Playbooks that track methodology questions live | Live captioning for events, broadcasts, and streams |
| Integrations | Automatic post-call summaries | Multi-speaker and multilingual support across many languages |
| Languages & capture | CRM integrations with Salesforce, HubSpot, and Zoho plus call logging | APIs for embedding transcription into other applications |
Dialpad
Choose Dialpad if you need equipping inside sales reps with a dialer plus live ai coaching — strengths include dialer and conversation intelligence built into one platform.
Speechmatics
Choose Speechmatics if you need adding live captions to broadcasts, sports, and events — strengths include real-time, low-latency transcription suitable for live captioning.
Dialpad
Speechmatics
It depends on your workflow. Dialpad is strong for equipping inside sales reps with a dialer plus live ai coaching, while Speechmatics is strong for adding live captions to broadcasts, sports, and events. Both transcribe and summarize meetings.
Dialpad is a free tier with paid upgrades and Speechmatics is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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