Dialpad: AI-powered communications platform with a sales dialer that provides real-time transcription, live coaching cards, and post-call summaries. Mihup (Interaction Analytics): Mihup Interaction Analytics is an AI speech analytics platform that transcribes and analyzes 100% of contact center conversations across voice, chat, and email. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Dialpad when equipping inside sales reps with a dialer plus live ai coaching matters most, and Mihup (Interaction Analytics) when real-time agent guidance and compliance monitoring during live customer calls matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
AI-powered communications platform with a sales dialer that provides real-time transcription, live coaching cards, and post-call summaries.
Mihup Interaction Analytics is an AI speech analytics platform that transcribes and analyzes 100% of contact center conversations across voice, chat, and email.
Dialpad is an AI-powered communications platform that combines voice, video, and messaging, with a sales dialer and conversation intelligence layer aimed at outbound and inside sales teams. Its core function for sales is to power calls through the dialer while Dialpad AI transcribes conversations in real time, detects sentiment, and automatically generates post-call summaries. During live calls, the platform surfaces Real-Time Assist cards and AI Live Coach cards that pop up helpful notes, such as competitor talking points or objection-handling guidance, when relevant topics come up. Its AI Playbooks feature uses speech recognition and generative AI to lay out the questions reps should ask for a given sales methodology and marks them off as they are covered. Beyond individual calls, Dialpad helps teams identify keywords and topics prospects raise, track what is said about competitors, and find coaching opportunities across recorded conversations. The dialer includes productivity features like voicemail drop and automatic call logging, and it integrates with CRMs including Salesforce, HubSpot, and Zoho so activity is captured automatically. Dialpad is suited to sales teams that want a dialer and conversation intelligence built into the same phone system. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Mihup Interaction Analytics (MIA) is an enterprise conversation intelligence platform built by Mihup, an India-based voice AI company founded in 2016. It captures and transcribes customer interactions across voice calls, chat, and email, then analyzes 100% of those conversations rather than a manual sample. Using phoneme-based speech recognition tuned for Indian languages, regional accents, and noisy contact center audio, it produces transcripts, sentiment analysis, automated quality audits, and compliance checks. The platform offers both post-call analytics and real-time agent assist, surfacing live summaries, scripts, knowledge articles, and compliance alerts during calls. It detects compliance breaches, supports PII redaction, and generates agent coaching recommendations and Voice of Customer insights. Mihup integrates with CRMs (Salesforce, Zoho, HubSpot, Freshdesk, Microsoft Dynamics) and dialers/telephony systems (Genesys, Cisco, Avaya, Twilio, Talkdesk, Exotel, Ameyo), with cloud, private cloud, or on-premises deployment. It targets enterprise contact centers, especially in banking, financial services, and insurance (BFSI), with clients including SBI Life, Angel One, and Pine Labs.
Best suited for
Dialpad is a free tier with paid upgrades (freemium); Mihup (Interaction Analytics) is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Dialpad | Mihup (Interaction Analytics) |
|---|---|---|
| Core capability | Real-time call and video transcription with sentiment detection | Transcribes and analyzes 100% of customer interactions across voice, chat, and email |
| Standout feature | AI Live Coach and Real-Time Assist cards during calls | Phoneme-based speech recognition tuned for Indian languages and noisy contact center audio |
| Team usage | AI Playbooks that track methodology questions live | Automated quality audits and QA scoring against predefined parameters |
| Integrations | Automatic post-call summaries | Real-time agent assist with live summaries, scripts, and compliance alerts |
| Languages & capture | CRM integrations with Salesforce, HubSpot, and Zoho plus call logging | Sentiment analysis and Voice of Customer insights with compliance breach detection |
| Best-fit workflow | Real-time call and video transcription with sentiment detection | Integrations with CRMs and dialers/telephony plus cloud, private cloud, or on-premises deployment |
Dialpad
Choose Dialpad if you need equipping inside sales reps with a dialer plus live ai coaching — strengths include dialer and conversation intelligence built into one platform.
Mihup (Interaction Analytics)
Choose Mihup (Interaction Analytics) if you need automating contact center quality audits and agent performance scoring — strengths include analyzes 100% of conversations rather than manual sampling, including multichannel voice, chat, and email.
Dialpad
Mihup (Interaction Analytics)
It depends on your workflow. Dialpad is strong for equipping inside sales reps with a dialer plus live ai coaching, while Mihup (Interaction Analytics) is strong for automating contact center quality audits and agent performance scoring. Both transcribe and summarize meetings.
Dialpad is a free tier with paid upgrades and Mihup (Interaction Analytics) is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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