Deepting: Real-time AI transcription and meeting summary app for meetings, interviews, and lectures across mobile and web. EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Deepting when recording and summarizing business meetings and seminars matters most, and EvaluAgent when surface sentiment, intent, and contact reasons to coach agents and improve cx matters most. Try them side by side on real calls before deciding — needs vary by team.
Real-time AI transcription and meeting summary app for meetings, interviews, and lectures across mobile and web.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Deepting is an AI transcription and meeting recorder that converts speech to text in real time and automatically generates structured notes and summaries. Available as a mobile app with a companion web platform for editing, it offers live voice-to-text conversion with floating subtitles, AI-generated summaries, chapter highlights, and key-point extraction to help users quickly organize and review what was said. Deepting supports transcription and translation across multiple languages, working from live audio or uploaded files, and includes speaker identification and paragraph recognition to produce well-structured, readable transcripts. Users can mark important moments with dynamic highlighting during recording and capture or insert photos alongside transcriptions for more complete records, then export transcripts in formats such as PDF and TXT for sharing and archiving. Recordings sync between mobile and web so a meeting captured on a phone can be edited later on a larger screen. The product, developed by a European company, is presented as an actively available tool on app stores and is aimed at business meetings, seminars, lectures, media and job interviews, market research, and language learning. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Deepting is a free tier with paid upgrades (freemium); EvaluAgent is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Deepting | EvaluAgent |
|---|---|---|
| Core capability | Real-time speech-to-text with floating subtitles | Automatic voice-call transcription with multi-language support |
| Standout feature | AI summaries, chapter highlights, and key-point extraction | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards |
| Team usage | Transcription and translation across multiple languages | Conversation intelligence: sentiment analysis, intent detection, and summarization |
| Integrations | Speaker identification and paragraph recognition | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) |
| Languages & capture | Dynamic highlighting and photo capture during recording | AI-agent observability to flag hallucinations, missed intents, and quality issues |
| Best-fit workflow | Mobile and web sync with PDF and TXT export | Coaching workflows, calibration, and dashboards built on QA insights |
Deepting
Choose Deepting if you need recording and summarizing business meetings and seminars — strengths include captures meetings, interviews, and lectures with structured ai summaries.
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Deepting
EvaluAgent
It depends on your workflow. Deepting is strong for recording and summarizing business meetings and seminars, while EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance. Both transcribe and summarize meetings.
Deepting is a free tier with paid upgrades and EvaluAgent is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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