Clevercast: Clevercast is a multilingual live streaming platform that adds AI-powered closed captions, real-time transcription, speech translation, and remote interpretation to live events and webinars. EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Clevercast when adding live multilingual closed captions and subtitles to conferences and webinars matters most, and EvaluAgent when surface sentiment, intent, and contact reasons to coach agents and improve cx matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Clevercast is a multilingual live streaming platform that adds AI-powered closed captions, real-time transcription, speech translation, and remote interpretation to live events and webinars.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Clevercast is a SaaS platform for multilingual live streaming and accessibility, aimed at organizations broadcasting events, conferences, webinars, and meetings to global audiences. Incoming audio and video are sent from an encoder to Clevercast, which generates AI closed captions described as having high accuracy, including for streams where multiple languages are spoken. From that speech-to-text source it can produce live subtitles in multiple languages, synthetic AI voice translations that viewers select per language, and on-site scrolling transcripts displayed on screens for event attendees. A web interface lets operators correct the AI transcription in real time, improving the resulting captions and translations, and remote human interpreters can also be added for events with strict quality requirements. Streams are delivered via HLS through a global CDN and can be embedded in Clevercast's player or distributed to platforms such as YouTube. It suits enterprises, international bodies, educational institutions, and media companies that need accessible, language-inclusive live broadcasts rather than a personal meeting note-taker.
Best suited for
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Clevercast is a free tier with paid upgrades (freemium); EvaluAgent is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Clevercast | EvaluAgent |
|---|---|---|
| Core capability | AI-generated live closed captions, including for multi-language streams | Automatic voice-call transcription with multi-language support |
| Standout feature | Real-time speech translation with synthetic AI voices in multiple languages | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards |
| Team usage | Web interface for editing AI transcription in real time to improve captions | Conversation intelligence: sentiment analysis, intent detection, and summarization |
| Integrations | On-site real-time scrolling transcript for event attendees | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) |
| Languages & capture | Remote human interpretation for events with strict quality needs | AI-agent observability to flag hallucinations, missed intents, and quality issues |
| Best-fit workflow | HLS delivery via global CDN with embeddable player and simulcast to platforms like YouTube | Coaching workflows, calibration, and dashboards built on QA insights |
Clevercast
Choose Clevercast if you need adding live multilingual closed captions and subtitles to conferences and webinars — strengths include combines ai captions, translation, and human interpretation in one live-streaming platform.
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Clevercast
EvaluAgent
It depends on your workflow. Clevercast is strong for adding live multilingual closed captions and subtitles to conferences and webinars, while EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance. Both transcribe and summarize meetings.
Clevercast is a free tier with paid upgrades and EvaluAgent is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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