Cirrus Insight: Salesforce-focused sales productivity platform whose Conversation Intelligence module records meetings, transcribes them word-for-word in real time, and auto-generates summaries and next steps synced to CRM. Mihup (Interaction Analytics): Mihup Interaction Analytics is an AI speech analytics platform that transcribes and analyzes 100% of contact center conversations across voice, chat, and email. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cirrus Insight when recording, transcribing, and summarizing sales calls and customer meetings matters most, and Mihup (Interaction Analytics) when real-time agent guidance and compliance monitoring during live customer calls matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Salesforce-focused sales productivity platform whose Conversation Intelligence module records meetings, transcribes them word-for-word in real time, and auto-generates summaries and next steps synced to CRM.
Mihup Interaction Analytics is an AI speech analytics platform that transcribes and analyzes 100% of contact center conversations across voice, chat, and email.
Cirrus Insight is a Salesforce-centric sales productivity platform that pairs CRM email/calendar sync and sales-acceleration tools with a Conversation Intelligence and Meeting AI capability aimed at customer-facing teams. Its meeting bot sits in calls as an attendee, captures video, transcribes conversations word-for-word in real time, and produces post-meeting insights, draft follow-up emails, and suggested next steps. It also offers pre-meeting briefs that pull attendee and company context from sources like Salesforce, public web data, and third-party datasets (the separate Meeting AI feature focuses specifically on this pre-meeting research), plus live in-meeting coaching and answers on the fly. Captured contacts, conversations, and company data are written back automatically to Salesforce, which is the platform's primary integration; it also works alongside Gmail and Outlook inboxes. Because recording and transcription are delivered as part of a broader sales/CRM suite rather than a standalone notetaker, it best fits teams already standardized on Salesforce. The company says it serves 50,000+ customer-facing teams. Pricing is modular and quote-based: seats can be purchased per feature, no public dollar figures or named tiers are listed, and a survey or demo is required for exact figures.
Best suited for
Mihup Interaction Analytics (MIA) is an enterprise conversation intelligence platform built by Mihup, an India-based voice AI company founded in 2016. It captures and transcribes customer interactions across voice calls, chat, and email, then analyzes 100% of those conversations rather than a manual sample. Using phoneme-based speech recognition tuned for Indian languages, regional accents, and noisy contact center audio, it produces transcripts, sentiment analysis, automated quality audits, and compliance checks. The platform offers both post-call analytics and real-time agent assist, surfacing live summaries, scripts, knowledge articles, and compliance alerts during calls. It detects compliance breaches, supports PII redaction, and generates agent coaching recommendations and Voice of Customer insights. Mihup integrates with CRMs (Salesforce, Zoho, HubSpot, Freshdesk, Microsoft Dynamics) and dialers/telephony systems (Genesys, Cisco, Avaya, Twilio, Talkdesk, Exotel, Ameyo), with cloud, private cloud, or on-premises deployment. It targets enterprise contact centers, especially in banking, financial services, and insurance (BFSI), with clients including SBI Life, Angel One, and Pine Labs.
Best suited for
Cirrus Insight is a free tier with paid upgrades (paid); Mihup (Interaction Analytics) is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Cirrus Insight | Mihup (Interaction Analytics) |
|---|---|---|
| Core capability | Meeting bot with call recording & real-time transcription | Transcribes and analyzes 100% of customer interactions across voice, chat, and email |
| Standout feature | Post-meeting insights, follow-up drafts & next steps | Phoneme-based speech recognition tuned for Indian languages and noisy contact center audio |
| Team usage | Pre-meeting AI briefs (Meeting AI) | Automated quality audits and QA scoring against predefined parameters |
| Integrations | Live in-meeting coaching | Real-time agent assist with live summaries, scripts, and compliance alerts |
| Languages & capture | Automatic Salesforce sync | Sentiment analysis and Voice of Customer insights with compliance breach detection |
| Best-fit workflow | Meeting bot with call recording & real-time transcription | Integrations with CRMs and dialers/telephony plus cloud, private cloud, or on-premises deployment |
Cirrus Insight
Choose Cirrus Insight if you need recording, transcribing, and summarizing sales calls and customer meetings — strengths include bot joins calls as an attendee, captures video, and transcribes word-for-word in real time, then surfaces post-meeting insights, draft follow-ups, and next steps.
Mihup (Interaction Analytics)
Choose Mihup (Interaction Analytics) if you need automating contact center quality audits and agent performance scoring — strengths include analyzes 100% of conversations rather than manual sampling, including multichannel voice, chat, and email.
Cirrus Insight
Mihup (Interaction Analytics)
It depends on your workflow. Cirrus Insight is strong for recording, transcribing, and summarizing sales calls and customer meetings, while Mihup (Interaction Analytics) is strong for automating contact center quality audits and agent performance scoring. Both transcribe and summarize meetings.
Cirrus Insight is a free tier with paid upgrades and Mihup (Interaction Analytics) is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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