Cirrus Insight: Salesforce-focused sales productivity platform whose Conversation Intelligence module records meetings, transcribes them word-for-word in real time, and auto-generates summaries and next steps synced to CRM. InnoCaption: InnoCaption is a real-time call and meeting captioning service for people with hearing loss, providing live captions for phone calls and video conferences via mobile apps and the web. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cirrus Insight when recording, transcribing, and summarizing sales calls and customer meetings matters most, and InnoCaption when making and receiving captioned phone calls independently matters most. Try them side by side on real calls before deciding — needs vary by team.
Salesforce-focused sales productivity platform whose Conversation Intelligence module records meetings, transcribes them word-for-word in real time, and auto-generates summaries and next steps synced to CRM.
InnoCaption is a real-time call and meeting captioning service for people with hearing loss, providing live captions for phone calls and video conferences via mobile apps and the web.
Cirrus Insight is a Salesforce-centric sales productivity platform that pairs CRM email/calendar sync and sales-acceleration tools with a Conversation Intelligence and Meeting AI capability aimed at customer-facing teams. Its meeting bot sits in calls as an attendee, captures video, transcribes conversations word-for-word in real time, and produces post-meeting insights, draft follow-up emails, and suggested next steps. It also offers pre-meeting briefs that pull attendee and company context from sources like Salesforce, public web data, and third-party datasets (the separate Meeting AI feature focuses specifically on this pre-meeting research), plus live in-meeting coaching and answers on the fly. Captured contacts, conversations, and company data are written back automatically to Salesforce, which is the platform's primary integration; it also works alongside Gmail and Outlook inboxes. Because recording and transcription are delivered as part of a broader sales/CRM suite rather than a standalone notetaker, it best fits teams already standardized on Salesforce. The company says it serves 50,000+ customer-facing teams. Pricing is modular and quote-based: seats can be purchased per feature, no public dollar figures or named tiers are listed, and a survey or demo is required for exact figures.
Best suited for
InnoCaption is a captioning service built for deaf and hard-of-hearing users in the United States that displays real-time text of what others say during phone calls and video meetings. Users speak with their own voice and read captions generated either by live human stenographers or by automated speech recognition, switching between the two as needed. The mobile apps run on iOS and Android phones and tablets, and InnoCaption Web brings captioning to a browser. For virtual meetings, the InnoCaption Bot can join Zoom, Google Meet, Microsoft Teams, and Webex calls from a pasted meeting link, showing live captions with speaker identification; a dial-in method is also supported. Past call and meeting transcripts are saved and can be reviewed, emailed, or shared via a live-caption link that others open in any browser without logging in. The service is FCC-certified and funded through the federal Telecommunications Relay Services Fund. It is aimed at individuals with hearing loss who need accessible phone and meeting communication.
Best suited for
Cirrus Insight is a free tier with paid upgrades (paid); InnoCaption is free (free). Always confirm current pricing on each vendor's site before buying.
| Feature | Cirrus Insight | InnoCaption |
|---|---|---|
| Core capability | Meeting bot with call recording & real-time transcription | Real-time captioning of phone calls and video meetings |
| Standout feature | Post-meeting insights, follow-up drafts & next steps | Choice of live human stenographers or automated speech recognition |
| Team usage | Pre-meeting AI briefs (Meeting AI) | InnoCaption Bot joins Zoom, Google Meet, Microsoft Teams, and Webex with speaker identification |
| Integrations | Live in-meeting coaching | InnoCaption Web for captioning calls and meetings in a browser |
| Languages & capture | Automatic Salesforce sync | Saved call and meeting transcripts that can be reviewed or emailed |
| Best-fit workflow | Meeting bot with call recording & real-time transcription | Shareable live-caption link viewable in any browser without login |
Cirrus Insight
Choose Cirrus Insight if you need recording, transcribing, and summarizing sales calls and customer meetings — strengths include bot joins calls as an attendee, captures video, and transcribes word-for-word in real time, then surfaces post-meeting insights, draft follow-ups, and next steps.
InnoCaption
Choose InnoCaption if you need captioning work video meetings on zoom, teams, meet, or webex for hard-of-hearing participants — strengths include free to eligible users, funded by the fcc telecommunications relay services fund.
Cirrus Insight
InnoCaption
It depends on your workflow. Cirrus Insight is strong for recording, transcribing, and summarizing sales calls and customer meetings, while InnoCaption is strong for captioning work video meetings on zoom, teams, meet, or webex for hard-of-hearing participants. Both transcribe and summarize meetings.
Cirrus Insight is a free tier with paid upgrades and InnoCaption is free. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
More head-to-head comparisons involving Cirrus Insight and InnoCaption.
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