Choppity: AI video and audio platform that transcribes recordings, generates styled captions, and turns long-form content into short clips. EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Choppity when transcribing and captioning recorded interviews and podcast episodes matters most, and EvaluAgent when surface sentiment, intent, and contact reasons to coach agents and improve cx matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
AI video and audio platform that transcribes recordings, generates styled captions, and turns long-form content into short clips.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Choppity is an AI-powered video and audio platform that combines automated transcription with short-form content creation. Users upload video or audio files, or paste links from sources like YouTube, and Choppity transcribes the recording with speaker identification and timestamps before turning the spoken transcript into an editable workspace. Although it is best known for automatically extracting dozens of short, social-ready clips from long-form videos and podcasts, it also serves transcription and captioning needs directly: it generates styled subtitles for video, supports transcript-based editing where you edit the footage by editing the text, and offers dedicated tools for transcribing meeting recordings from platforms such as Zoom, Microsoft Teams, and Google Meet. The platform supports a large number of languages and includes features like automatic reframing for vertical formats, profanity detection, and one-click social publishing and scheduling. Choppity offers a free tier alongside paid plans and an API, making it usable by individual creators, podcasters, and teams that want to repurpose recorded conversations, interviews, and meetings into both transcripts and shareable video content. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Choppity is a free tier with paid upgrades (freemium); EvaluAgent is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Choppity | EvaluAgent |
|---|---|---|
| Core capability | Automated transcription of uploaded video and audio with speaker identification and timestamps | Automatic voice-call transcription with multi-language support |
| Standout feature | Dedicated tools for transcribing meeting recordings from Zoom, Microsoft Teams, and Google Meet | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards |
| Team usage | AI-generated, customizable subtitles and captions with styling options | Conversation intelligence: sentiment analysis, intent detection, and summarization |
| Integrations | Transcript-based editing where the video is edited by changing the text | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) |
| Languages & capture | Automatic short-clip generation and vertical reframing for social platforms | AI-agent observability to flag hallucinations, missed intents, and quality issues |
| Best-fit workflow | Multi-language support and direct social publishing and scheduling | Coaching workflows, calibration, and dashboards built on QA insights |
Choppity
Choose Choppity if you need transcribing and captioning recorded interviews and podcast episodes — strengths include combines transcription, captioning, and content repurposing in a single tool.
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Choppity
EvaluAgent
It depends on your workflow. Choppity is strong for transcribing and captioning recorded interviews and podcast episodes, while EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance. Both transcribe and summarize meetings.
Choppity is a free tier with paid upgrades and EvaluAgent is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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