Celeste AI: Brazilian Portuguese-focused AI voice and transcription platform offering on-demand transcription plus a meeting assistant and AI notes, with credit-based and subscription plans. Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Celeste AI when brazilian teams transcribing meetings and calls in portuguese matters most, and Cresta when analyzing every interaction to identify behaviors that drive outcomes matters most. Try them side by side on real calls before deciding — needs vary by team.
Brazilian Portuguese-focused AI voice and transcription platform offering on-demand transcription plus a meeting assistant and AI notes, with credit-based and subscription plans.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Celeste AI is a Brazilian voice AI and transcription platform that specializes in Portuguese, particularly Brazilian Portuguese, while also processing audio in additional languages such as English, Spanish, German, Italian, and French. Originally known for automated audio-to-text transcription that the company positions as far more efficient than manual transcription, Celeste AI has expanded into a broader suite that includes a Meeting Assistant (Assistente de Reunião) and AI Notes (Notas de IA), alongside transcription and quality-monitoring offerings. The platform uses machine learning speech models tuned for Portuguese and is offered both as an on-demand service and via an API, so users and businesses can transcribe content as needed. Its on-demand model lets customers pay only for the hours they actually use by purchasing credits, with flexible subscription plans available for those who have recurring transcription needs. As a Brazilian company connected to local institutions such as FGV Ventures and the São José dos Campos technology park, Celeste AI is oriented toward the Brazilian market and Portuguese-language workflows, and it reports a growing user base. The service is currently operating, with a functioning login, demo requests, and support, and is suited to professionals and companies that need accurate Portuguese transcription and meeting documentation. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Celeste AI is a free tier with paid upgrades (freemium); Cresta is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Celeste AI | Cresta |
|---|---|---|
| Core capability | AI transcription specialized for Brazilian Portuguese | Real-time Agent Assist with live suggestions and knowledge |
| Standout feature | Meeting Assistant for capturing and documenting meetings | Conversation intelligence analyzing 100% of interactions |
| Team usage | AI Notes for organizing transcribed content | Automated quality management and scoring across all calls |
| Integrations | Support for multiple languages including English, Spanish, German, Italian, and French | Knowledge Agent that proactively surfaces context-aware answers |
| Languages & capture | On-demand credit-based usage plus flexible subscription plans | Autonomous AI agents for end-to-end conversation resolution |
| Best-fit workflow | API access for integrating transcription into other workflows | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect |
Celeste AI
Choose Celeste AI if you need brazilian teams transcribing meetings and calls in portuguese — strengths include strong focus on brazilian portuguese transcription accuracy.
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Celeste AI
Cresta
It depends on your workflow. Celeste AI is strong for brazilian teams transcribing meetings and calls in portuguese, while Cresta is strong for assisting contact-center agents in real time during customer conversations. Both transcribe and summarize meetings.
Celeste AI is a free tier with paid upgrades and Cresta is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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