CaseMark: CaseMark is an AI legal operating system whose court-reporting product processes uploaded deposition and proceeding recordings into reviewed transcripts and structured summaries for law firms and court reporters. Scorebuddy: Scorebuddy is an AI-powered contact center quality assurance platform that transcribes and auto-scores voice, chat, email, and social interactions against customizable scorecards. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CaseMark when court reporters certifying transcripts and producing deposition summaries from recorded proceedings matters most, and Scorebuddy when transcribing and analyzing multilingual customer calls to surface sentiment and contact drivers matters most. Try them side by side on real calls before deciding — needs vary by team.
CaseMark is an AI legal operating system whose court-reporting product processes uploaded deposition and proceeding recordings into reviewed transcripts and structured summaries for law firms and court reporters.
Scorebuddy is an AI-powered contact center quality assurance platform that transcribes and auto-scores voice, chat, email, and social interactions against customizable scorecards.
CaseMark is an AI-powered legal operating system built for attorneys, law firms, and court-reporting providers. Within its court-reporting product, users upload audio or video recordings of depositions, hearings, and proceedings (up to 8GB per file), then review AI transcript drafts alongside the source media, verify terminology, and certify final transcripts. The platform does not record live proceedings or employ stenographers; it works from existing media files attached to a matter. Beyond transcription review, CaseMark generates structured work product from transcripts and documents, including deposition summaries (page-line, narrative, and analysis formats), proceeding recaps, indices, case summaries, and medical chronologies. Everything is organized around individual matters, with a branded client portal for secure delivery and matter-scoped chat. CaseMark is web-based (app.casemark.com) and exposes services through its case.dev API platform. It is SOC 2 Type II certified and HIPAA compliant, and states it does not use customer data for training. It targets court reporters, litigation teams, and corporate legal departments.
Best suited for
Scorebuddy (ScorebuddyCX) is a contact center quality assurance and conversation intelligence platform built for QA teams, CX leaders, and BPOs across industries such as financial services, technology, healthcare, and retail. It ingests agent-customer interactions across voice, chat, email, and social channels and uses GenAI auto-scoring to automatically evaluate conversations against fully customizable scorecards, scoring both human agents and AI chatbots while maintaining an audit trail for regulated environments. For voice, it provides AI transcription that converts multilingual call recordings into transcripts, then layers conversation analytics on top: automated sentiment analysis, contact-driver categorization, and pattern detection across interactions. Reviewers can view scorecards alongside AI marked-up conversations and build automated pass/fail rules. The platform also includes a built-in learning management system that assigns targeted coaching and AI-generated courses based on identified skill gaps, plus configurable dashboards for CX, product, and other teams. It integrates with leading contact center and CRM tools including Five9, Genesys, Salesforce, and Zendesk. What distinguishes it is the combination of configurable QA scorecards, transcription-driven analytics, and coaching/LMS in one workflow.
Best suited for
CaseMark is custom pricing (contact sales); Scorebuddy is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | CaseMark | Scorebuddy |
|---|---|---|
| Core capability | Uploads of deposition/proceeding audio and video (up to 8GB) for transcription review | AI transcription of multilingual call recordings into text transcripts |
| Standout feature | AI transcript drafts reviewed alongside source media with terminology verification and certification | GenAI auto-scoring of interactions against fully customizable scorecards |
| Team usage | Structured summaries: deposition (page-line, narrative, analysis), proceeding recaps, indices, and medical chronologies | Conversation analytics with sentiment analysis and contact-driver categorization |
| Integrations | Matter-centric organization consolidating intake, sources, transcripts, and deliverables | Omnichannel coverage across voice, chat, email, and social interactions |
| Languages & capture | Branded client portal with secure delivery and matter-scoped chat | Side-by-side view of scorecards and AI marked-up conversations with automated pass/fail rules |
| Best-fit workflow | case.dev API platform and web app (app.casemark.com) | Built-in learning management system with targeted coaching and AI-generated courses |
CaseMark
Choose CaseMark if you need court reporters certifying transcripts and producing deposition summaries from recorded proceedings — strengths include purpose-built for legal proceedings and depositions, not generic notes.
Scorebuddy
Choose Scorebuddy if you need automatically scoring and qa-evaluating up to 100% of contact center interactions across channels — strengths include covers qa, conversation analytics, transcription, and coaching/lms in a single integrated platform.
CaseMark
Scorebuddy
It depends on your workflow. CaseMark is strong for court reporters certifying transcripts and producing deposition summaries from recorded proceedings, while Scorebuddy is strong for automatically scoring and qa-evaluating up to 100% of contact center interactions across channels. Both transcribe and summarize meetings.
CaseMark is custom pricing and Scorebuddy is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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