CaseMark: CaseMark is an AI legal operating system whose court-reporting product processes uploaded deposition and proceeding recordings into reviewed transcripts and structured summaries for law firms and court reporters. EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CaseMark when court reporters certifying transcripts and producing deposition summaries from recorded proceedings matters most, and EvaluAgent when surface sentiment, intent, and contact reasons to coach agents and improve cx matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CaseMark is an AI legal operating system whose court-reporting product processes uploaded deposition and proceeding recordings into reviewed transcripts and structured summaries for law firms and court reporters.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
CaseMark is an AI-powered legal operating system built for attorneys, law firms, and court-reporting providers. Within its court-reporting product, users upload audio or video recordings of depositions, hearings, and proceedings (up to 8GB per file), then review AI transcript drafts alongside the source media, verify terminology, and certify final transcripts. The platform does not record live proceedings or employ stenographers; it works from existing media files attached to a matter. Beyond transcription review, CaseMark generates structured work product from transcripts and documents, including deposition summaries (page-line, narrative, and analysis formats), proceeding recaps, indices, case summaries, and medical chronologies. Everything is organized around individual matters, with a branded client portal for secure delivery and matter-scoped chat. CaseMark is web-based (app.casemark.com) and exposes services through its case.dev API platform. It is SOC 2 Type II certified and HIPAA compliant, and states it does not use customer data for training. It targets court reporters, litigation teams, and corporate legal departments.
Best suited for
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
CaseMark is custom pricing (contact sales); EvaluAgent is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | CaseMark | EvaluAgent |
|---|---|---|
| Core capability | Uploads of deposition/proceeding audio and video (up to 8GB) for transcription review | Automatic voice-call transcription with multi-language support |
| Standout feature | AI transcript drafts reviewed alongside source media with terminology verification and certification | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards |
| Team usage | Structured summaries: deposition (page-line, narrative, analysis), proceeding recaps, indices, and medical chronologies | Conversation intelligence: sentiment analysis, intent detection, and summarization |
| Integrations | Matter-centric organization consolidating intake, sources, transcripts, and deliverables | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) |
| Languages & capture | Branded client portal with secure delivery and matter-scoped chat | AI-agent observability to flag hallucinations, missed intents, and quality issues |
| Best-fit workflow | case.dev API platform and web app (app.casemark.com) | Coaching workflows, calibration, and dashboards built on QA insights |
CaseMark
Choose CaseMark if you need court reporters certifying transcripts and producing deposition summaries from recorded proceedings — strengths include purpose-built for legal proceedings and depositions, not generic notes.
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
CaseMark
EvaluAgent
It depends on your workflow. CaseMark is strong for court reporters certifying transcripts and producing deposition summaries from recorded proceedings, while EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance. Both transcribe and summarize meetings.
CaseMark is custom pricing and EvaluAgent is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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