Carbon Voice: Carbon Voice is an asynchronous voice-messaging app that automatically transcribes voice memos and uses AI to generate summaries, action items, and documents. Omnito: A Salesforce-native AI meeting assistant (formerly SUMO Scheduler) that joins meetings, transcribes and summarizes them, and pushes notes and follow-ups into the CRM. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Carbon Voice when replacing status meetings and calls with async voice messages that get auto-transcribed and summarized matters most, and Omnito when sales and service reps automating pre-call prep and post-call follow-ups matters most. Try them side by side on real calls before deciding — needs vary by team.
Carbon Voice is an asynchronous voice-messaging app that automatically transcribes voice memos and uses AI to generate summaries, action items, and documents.
A Salesforce-native AI meeting assistant (formerly SUMO Scheduler) that joins meetings, transcribes and summarizes them, and pushes notes and follow-ups into the CRM.
Carbon Voice is an asynchronous voice-messaging and voice-notes app for iOS, Android, Web, and Apple Watch. Users record voice memos or messages with a single keystroke or swipe, and every message is automatically transcribed so it can be read, searched, labeled, and organized. The app is built around reducing real-time meetings and calls: instead of scheduling synchronous time, teammates exchange voice messages that the recipient can catch up on later. Layered on top is a large library of AI actions that turn raw voice into structured content — bulleted summaries, cleaned-up transcripts (removing filler words and fixing grammar), meeting notes, agendas, action items, professional emails, and longer documents such as PRDs and reports. Users can also query an AI assistant about any chat. A Global Voice feature can translate messages between languages, and messages can be sent to people who don't have the app via a secure email link. It is aimed at distributed teams, managers, and individuals who prefer talking over typing.
Best suited for
Omnito is an AI-powered customer engagement platform that grew out of SUMO Scheduler, a long-standing Salesforce-native scheduling product, which rebranded to Omnito as it expanded beyond booking. The platform unifies scheduling, live chat, AI meeting intelligence, and omni-channel messaging, with its AI Notetaker as a central meeting capability. The Notetaker joins meetings on Zoom, Google Meet, and Microsoft Teams, then captures recordings, transcribes the conversation, generates summaries, and detects action items, pushing the outcomes directly into CRM records. Omnito offers a native Salesforce integration for teams needing deeper CRM workflow alignment, and it also states compatibility with other CRMs such as HubSpot and Microsoft Dynamics. Beyond note-taking, Omnito for Agentforce automates pre-call planning, note-taking, and post-call actions natively in Salesforce, and the platform includes engagement tools like an omni-channel shared inbox for chat, email, and SMS. By combining meeting capture and summarization with scheduling and follow-up automation inside the CRM, Omnito targets sales, support, and service professionals who want conversation notes, next-best actions, and contextual follow-ups handled within their existing Salesforce environment rather than in a separate standalone notetaker. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Carbon Voice is a free tier with paid upgrades (freemium); Omnito is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Carbon Voice | Omnito |
|---|---|---|
| Core capability | Automatic transcription of every voice message, made searchable and organizable | AI Notetaker that joins Zoom, Google Meet, and Microsoft Teams meetings |
| Standout feature | AI summaries, catch-ups, and action-item extraction from conversations | Recording, transcription, summaries, and action-item detection |
| Team usage | AI document generation (meeting notes, agendas, emails, PRDs, reports) from voice | Native Salesforce integration with notes and follow-ups pushed into the CRM |
| Integrations | Transcript clean-up that removes filler words and corrects grammar | Pre-call planning and post-call actions via Omnito for Agentforce |
| Languages & capture | Cross-platform sync across iOS, Android, Web, and Apple Watch | Stated compatibility with other CRMs such as HubSpot and Microsoft Dynamics |
| Best-fit workflow | Global Voice automatic translation between languages | Combined scheduling, live chat, and omni-channel messaging in one platform |
Carbon Voice
Choose Carbon Voice if you need replacing status meetings and calls with async voice messages that get auto-transcribed and summarized — strengths include combines voice capture, automatic transcription, and a broad set of ai summarization/document actions in one app.
Omnito
Choose Omnito if you need salesforce teams logging meeting transcripts and summaries directly to records — strengths include deep salesforce-native integration keeps notes inside the crm.
Carbon Voice
Omnito
It depends on your workflow. Carbon Voice is strong for replacing status meetings and calls with async voice messages that get auto-transcribed and summarized, while Omnito is strong for salesforce teams logging meeting transcripts and summaries directly to records. Both transcribe and summarize meetings.
Carbon Voice is a free tier with paid upgrades and Omnito is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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