Carbon Voice: Carbon Voice is an asynchronous voice-messaging app that automatically transcribes voice memos and uses AI to generate summaries, action items, and documents. CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Carbon Voice when replacing status meetings and calls with async voice messages that get auto-transcribed and summarized matters most, and CloudTalk when quality-assurance scoring of support calls at scale matters most. Run both through a week of actual calls to see which suits your workflow.
Carbon Voice is an asynchronous voice-messaging app that automatically transcribes voice memos and uses AI to generate summaries, action items, and documents.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
Carbon Voice is an asynchronous voice-messaging and voice-notes app for iOS, Android, Web, and Apple Watch. Users record voice memos or messages with a single keystroke or swipe, and every message is automatically transcribed so it can be read, searched, labeled, and organized. The app is built around reducing real-time meetings and calls: instead of scheduling synchronous time, teammates exchange voice messages that the recipient can catch up on later. Layered on top is a large library of AI actions that turn raw voice into structured content — bulleted summaries, cleaned-up transcripts (removing filler words and fixing grammar), meeting notes, agendas, action items, professional emails, and longer documents such as PRDs and reports. Users can also query an AI assistant about any chat. A Global Voice feature can translate messages between languages, and messages can be sent to people who don't have the app via a secure email link. It is aimed at distributed teams, managers, and individuals who prefer talking over typing.
Best suited for
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Carbon Voice is a free tier with paid upgrades (freemium); CloudTalk is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Carbon Voice | CloudTalk |
|---|---|---|
| Core capability | Automatic transcription of every voice message, made searchable and organizable | Call scoring against custom quality criteria |
| Standout feature | AI summaries, catch-ups, and action-item extraction from conversations | Automatic multilingual call transcription of recorded calls |
| Team usage | AI document generation (meeting notes, agendas, emails, PRDs, reports) from voice | AI-generated call summaries and smart notes synced to CRM |
| Integrations | Transcript clean-up that removes filler words and corrects grammar | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative |
| Languages & capture | Cross-platform sync across iOS, Android, Web, and Apple Watch | Topic extraction and automatic smart call tagging |
| Best-fit workflow | Global Voice automatic translation between languages | Talk/listen ratio tracking for agent coaching |
Carbon Voice
Choose Carbon Voice if you need replacing status meetings and calls with async voice messages that get auto-transcribed and summarized — strengths include combines voice capture, automatic transcription, and a broad set of ai summarization/document actions in one app.
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Carbon Voice
CloudTalk
It depends on your workflow. Carbon Voice is strong for replacing status meetings and calls with async voice messages that get auto-transcribed and summarized, while CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios. Both transcribe and summarize meetings.
Carbon Voice is a free tier with paid upgrades and CloudTalk is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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