CaptionKit: CaptionKit is an AI-powered platform that generates real-time captions and multilingual translations for live spoken sessions, built primarily for churches and faith-based services. Uniphore: Uniphore is an enterprise conversational AI and customer service analytics platform that records, transcribes, and analyzes voice and digital interactions for real-time agent assist, conversation intelligence, and automated quality assurance. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CaptionKit when providing live captions for deaf and hard-of-hearing attendees during services or events matters most, and Uniphore when qa and supervisor teams automating call scoring, coaching, and compliance monitoring across all interactions matters most. Run both through a week of actual calls to see which suits your workflow.
CaptionKit is an AI-powered platform that generates real-time captions and multilingual translations for live spoken sessions, built primarily for churches and faith-based services.
Uniphore is an enterprise conversational AI and customer service analytics platform that records, transcribes, and analyzes voice and digital interactions for real-time agent assist, conversation intelligence, and automated quality assurance.
CaptionKit is a browser-based platform that produces live, AI-generated captions and translations during spoken sessions, designed primarily for churches and other faith-based organizations serving deaf, hard-of-hearing, and multilingual audiences. A host starts a captioning session from the web dashboard, and the system transcribes speech in 65+ languages and translates it into 85+ languages, including a bilingual English and Spanish mode. Attendees follow along by joining a shared web link or QR code, or through the free iOS and Android apps; captions can also be displayed on screen as lower-third overlays or full-screen scrolling text. It integrates with common presentation and streaming software including ProPresenter, OBS, vMix, FreeShow, and Worship Extreme, and supports automation via cURL and Bitfocus Companion. Accuracy can be improved with boosted keywords for names and uncommon terms, and the platform records session history. No installation is required, making it suited to live in-person or streamed events where on-screen accessibility and language access matter.
Best suited for
Uniphore is an enterprise Business AI platform built for contact centers and customer service operations. Its customer service suite captures and records voice and screen interactions, then applies speech-to-text and natural language processing to transcribe and analyze conversations. The Conversation Insights Agent uses generative AI to analyze 100% of customer calls, producing conversation summaries, sentiment analysis, and topic/call-driver detection, and lets users query insights in natural language without predefined keyword lists. Its Real-Time Agent Assist surfaces in-the-moment guidance and knowledge during live calls and automates after-call work such as wrap-up summaries. The platform also automates quality assurance across every call rather than relying on random sampling or manual scorecards, flagging coaching needs and compliance gaps. The Communication Recording Agent provides multi-channel audio capture, transcription, and built-in compliance controls (MiFID II, Dodd-Frank, PCI DSS, GDPR). It targets contact center leaders, QA managers, supervisors, and operations teams. Uniphore is established, with documented enterprise deployments and industry analyst recognition.
Best suited for
CaptionKit is a free tier with paid upgrades (freemium); Uniphore is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | CaptionKit | Uniphore |
|---|---|---|
| Core capability | Real-time AI speech-to-text captioning in 65+ languages | Real-time call transcription and live agent assist with in-the-moment guidance |
| Standout feature | Live translation into 85+ languages, including bilingual English/Spanish mode | Generative-AI conversation intelligence analyzing 100% of calls for summaries, sentiment, and call drivers |
| Team usage | Attendee access via web link, QR code, or free iOS and Android apps | Automated quality assurance across all interactions without random sampling or manual scorecards |
| Integrations | On-screen display options (lower-third overlays, full-screen scrolling captions) | Multi-channel voice and screen recording with transcription in supported languages |
| Languages & capture | Integrations with ProPresenter, OBS, vMix, FreeShow, and Worship Extreme | Natural language querying of conversation insights without keyword lists or tags |
| Best-fit workflow | Boosted keywords to improve accuracy for names and uncommon terms | Automated after-call work (ACW) summaries and post-call task automation |
CaptionKit
Choose CaptionKit if you need providing live captions for deaf and hard-of-hearing attendees during services or events — strengths include browser-based with no installation required for hosts or attendees.
Uniphore
Choose Uniphore if you need contact centers transcribing and analyzing every customer call to uncover call drivers and sentiment trends — strengths include analyzes 100% of conversations rather than a sampled subset, improving qa and compliance coverage.
CaptionKit
Uniphore
It depends on your workflow. CaptionKit is strong for providing live captions for deaf and hard-of-hearing attendees during services or events, while Uniphore is strong for contact centers transcribing and analyzing every customer call to uncover call drivers and sentiment trends. Both transcribe and summarize meetings.
CaptionKit is a free tier with paid upgrades and Uniphore is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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