CaptionKit: CaptionKit is an AI-powered platform that generates real-time captions and multilingual translations for live spoken sessions, built primarily for churches and faith-based services. QEval: QEval is an AI contact center quality assurance platform that transcribes and scores customer conversations across voice, chat, email, and SMS against customizable scorecards. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CaptionKit when providing live captions for deaf and hard-of-hearing attendees during services or events matters most, and QEval when real-time compliance monitoring and de-escalation support during live customer calls matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CaptionKit is an AI-powered platform that generates real-time captions and multilingual translations for live spoken sessions, built primarily for churches and faith-based services.
QEval is an AI contact center quality assurance platform that transcribes and scores customer conversations across voice, chat, email, and SMS against customizable scorecards.
CaptionKit is a browser-based platform that produces live, AI-generated captions and translations during spoken sessions, designed primarily for churches and other faith-based organizations serving deaf, hard-of-hearing, and multilingual audiences. A host starts a captioning session from the web dashboard, and the system transcribes speech in 65+ languages and translates it into 85+ languages, including a bilingual English and Spanish mode. Attendees follow along by joining a shared web link or QR code, or through the free iOS and Android apps; captions can also be displayed on screen as lower-third overlays or full-screen scrolling text. It integrates with common presentation and streaming software including ProPresenter, OBS, vMix, FreeShow, and Worship Extreme, and supports automation via cURL and Bitfocus Companion. Accuracy can be improved with boosted keywords for names and uncommon terms, and the platform records session history. No installation is required, making it suited to live in-person or streamed events where on-screen accessibility and language access matter.
Best suited for
QEval, built by Etech Global Services, is an AI-powered contact center quality assurance and performance management platform. It automatically transcribes recorded and live customer interactions across voice, chat, email, and SMS channels, then applies speech analytics, sentiment detection, and topic classification to evaluate every conversation against customizable quality scorecards rather than a small manual sample. Built for contact center QA teams, compliance officers, and operations leaders, it converts interactions into searchable transcripts in near real time, scoring both human and AI agents. QEval includes real-time agent assist that surfaces compliance prompts and de-escalation guidance during live calls, automated PCI/HIPAA/GDPR compliance monitoring with PHI/PII redaction, and coaching workflows with analytics and gamification to drive agent improvement. A flexible scorecard builder supports numeric, weighted, blind, and holistic scoring formats. Distinct from generic LLM wrappers, QEval emphasizes a proprietary multi-expert evaluation architecture, vendor-neutral scoring of third-party AI agents, and a roughly 30-day deployment timeline aimed at enterprise contact centers.
Best suited for
CaptionKit is a free tier with paid upgrades (freemium); QEval is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | CaptionKit | QEval |
|---|---|---|
| Core capability | Real-time AI speech-to-text captioning in 65+ languages | Automated transcription of recorded and live calls into searchable text via speech analytics |
| Standout feature | Live translation into 85+ languages, including bilingual English/Spanish mode | Customizable quality scorecards (numeric, weighted, blind, and holistic scoring formats) |
| Team usage | Attendee access via web link, QR code, or free iOS and Android apps | Evaluation across 100% of voice, chat, email, and SMS interactions instead of manual samples |
| Integrations | On-screen display options (lower-third overlays, full-screen scrolling captions) | Real-time agent assist with live compliance prompts and de-escalation guidance |
| Languages & capture | Integrations with ProPresenter, OBS, vMix, FreeShow, and Worship Extreme | Compliance monitoring for PCI, HIPAA, and GDPR with PHI/PII redaction |
| Best-fit workflow | Boosted keywords to improve accuracy for names and uncommon terms | Scoring of both human agents and third-party AI agents, plus coaching, analytics, and gamification |
CaptionKit
Choose CaptionKit if you need providing live captions for deaf and hard-of-hearing attendees during services or events — strengths include browser-based with no installation required for hosts or attendees.
QEval
Choose QEval if you need automating quality monitoring and scoring of agent customer interactions at scale — strengths include transcribes and analyzes 100% of interactions across multiple channels rather than a sampled subset.
CaptionKit
QEval
It depends on your workflow. CaptionKit is strong for providing live captions for deaf and hard-of-hearing attendees during services or events, while QEval is strong for automating quality monitoring and scoring of agent customer interactions at scale. Both transcribe and summarize meetings.
CaptionKit is a free tier with paid upgrades and QEval is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
More head-to-head comparisons involving CaptionKit and QEval.
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