Callabo: Korean AI meeting-notes service from Return Zero that records, transcribes, summarizes, and analyzes meetings for individuals and teams. Zenarate: Zenarate's Performance Analyzer is an AI tool that transcribes, redacts, and scores live contact-center agent calls for quality assurance and coaching. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Callabo when turning recurring internal team meetings into shareable summaries and action items matters most, and Zenarate when monitoring customer sentiment and emerging call topics to surface compliance and experience issues matters most. Try them side by side on real calls before deciding — needs vary by team.
Korean AI meeting-notes service from Return Zero that records, transcribes, summarizes, and analyzes meetings for individuals and teams.
Zenarate's Performance Analyzer is an AI tool that transcribes, redacts, and scores live contact-center agent calls for quality assurance and coaching.
Callabo (콜라보) is an AI meeting assistant developed by Return Zero (리턴제로), a Korean speech-AI company. It automatically records, transcribes, summarizes, and analyzes business meetings for both individuals and enterprise teams, aiming to turn a one-hour meeting into organized notes with a single click and no complex setup. Callabo connects to online meetings on Google Meet, Microsoft Teams, Zoom, and Webex, and also supports recording in-person meetings. After a meeting it produces transcripts, paragraph summaries, key discussion points, and action items with timestamped source quotes, and it can automatically detect the meeting language to handle multilingual conversations. An AI chat feature lets users ask follow-up questions about a meeting beyond the generated insights. The service integrates with workflow tools including Google Calendar, Outlook, Salesforce, Pipedrive, HubSpot, Slack, Microsoft Teams, Zapier, Notion, Confluence, and Linear. For enterprises, Callabo provides meeting access controls, team and member permission management, original-media retention settings, two-factor authentication, IP access restrictions, and audit logs, and it holds ISO/IEC 27001 certification. Mobile apps are available for both iOS and Android. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Zenarate is an AI simulation-training and conversation-analytics platform for contact centers, and its Performance Analyzer (formerly Call Analyzer) is the module that turns live customer calls into structured quality and coaching data. The AI engine automatically transcribes each interaction, redacts sensitive information, and scores calls against a client's defined call model and skill expectations, processing up to 100% of calls rather than a small sampled subset. Analysis runs nightly so leaders have results the next day, with automated scorecards, sentiment analysis, topic and trend reporting, and next-action coaching recommendations. Managers can drill into specific conversation moments, listen to the audio, and add commentary directly from the scorecard. Because it sits inside Zenarate's AI Coach platform, identified gaps can be turned into personalized roleplay simulations and coaching plans. It is built for QA managers, training leaders, and contact-center operations across industries such as financial services, healthcare, insurance, telecom, retail, and travel, and supports multiple languages and global deployments.
Best suited for
Callabo is a free tier with paid upgrades (freemium); Zenarate is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Callabo | Zenarate |
|---|---|---|
| Core capability | Automatic recording and transcription for Google Meet, Teams, Zoom, and Webex | AI transcription of live agent calls with automatic redaction of sensitive information |
| Standout feature | Paragraph summaries, key discussion points, and timestamped action items | Automated scoring of up to 100% of calls against a client's defined call model and skill parameters |
| Team usage | Automatic meeting-language detection for multilingual meetings | Quality-assurance scorecards with the ability to listen to audio and add manager commentary |
| Integrations | AI chat to ask follow-up questions about a meeting | Sentiment analysis plus topic-frequency and trend reporting across interactions |
| Languages & capture | Integrations with calendars, CRM, messengers, and project tools | Next-action coaching recommendations that convert QA findings into roleplay simulations |
| Best-fit workflow | Enterprise security: permissions, 2FA, IP restrictions, and audit logs | Nightly batch processing so insights are ready the following day |
Callabo
Choose Callabo if you need turning recurring internal team meetings into shareable summaries and action items — strengths include serves both individual users and enterprise teams.
Zenarate
Choose Zenarate if you need automating contact-center qa by transcribing and scoring every agent call instead of manual sampling — strengths include analyzes up to 100% of calls instead of a small manual qa sample, with automatic transcription and redaction.
Callabo
Zenarate
It depends on your workflow. Callabo is strong for turning recurring internal team meetings into shareable summaries and action items, while Zenarate is strong for automating contact-center qa by transcribing and scoring every agent call instead of manual sampling. Both transcribe and summarize meetings.
Callabo is a free tier with paid upgrades and Zenarate is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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