Callabo: Korean AI meeting-notes service from Return Zero that records, transcribes, summarizes, and analyzes meetings for individuals and teams. Level AI: Level AI is a contact center conversation intelligence platform that transcribes, scores, and analyzes voice and text customer interactions with automated QA and real-time agent assist. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Callabo when turning recurring internal team meetings into shareable summaries and action items matters most, and Level AI when coaching contact center agents using transcript-based insights and real-time call guidance matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Korean AI meeting-notes service from Return Zero that records, transcribes, summarizes, and analyzes meetings for individuals and teams.
Level AI is a contact center conversation intelligence platform that transcribes, scores, and analyzes voice and text customer interactions with automated QA and real-time agent assist.
Callabo (콜라보) is an AI meeting assistant developed by Return Zero (리턴제로), a Korean speech-AI company. It automatically records, transcribes, summarizes, and analyzes business meetings for both individuals and enterprise teams, aiming to turn a one-hour meeting into organized notes with a single click and no complex setup. Callabo connects to online meetings on Google Meet, Microsoft Teams, Zoom, and Webex, and also supports recording in-person meetings. After a meeting it produces transcripts, paragraph summaries, key discussion points, and action items with timestamped source quotes, and it can automatically detect the meeting language to handle multilingual conversations. An AI chat feature lets users ask follow-up questions about a meeting beyond the generated insights. The service integrates with workflow tools including Google Calendar, Outlook, Salesforce, Pipedrive, HubSpot, Slack, Microsoft Teams, Zapier, Notion, Confluence, and Linear. For enterprises, Callabo provides meeting access controls, team and member permission management, original-media retention settings, two-factor authentication, IP access restrictions, and audit logs, and it holds ISO/IEC 27001 certification. Mobile apps are available for both iOS and Android. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Level AI is a customer experience platform built for enterprise contact centers that captures, transcribes, and analyzes customer conversations across voice calls, chat, email, and bot interactions. Its proprietary speech-to-text engine, trained on noisy call center audio and fine-tuned to each customer's terminology, converts spoken conversations into searchable transcripts. On top of that transcription layer, Level AI applies semantic intelligence (natural language understanding) rather than keyword matching to detect intent, sentiment, and compliance issues, aiming to monitor 100% of interactions instead of a small sampled fraction. The platform automates quality assurance by scoring conversations against custom scorecards, including open-ended criteria via its QA-GPT feature, and surfaces coaching opportunities. A real-time Agent Assist module suggests next-best actions during live calls, and analytics dashboards extract voice-of-customer insights and dissatisfaction drivers. It is aimed at QA, CX, and operations teams in financial services, healthcare, insurance, and retail. Level AI also offers AI virtual agents for call deflection and screen recording for agent monitoring.
Best suited for
Callabo is a free tier with paid upgrades (freemium); Level AI is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Callabo | Level AI |
|---|---|---|
| Core capability | Automatic recording and transcription for Google Meet, Teams, Zoom, and Webex | Speech-to-text transcription of voice calls plus ingestion of chat, email, and bot text across channels |
| Standout feature | Paragraph summaries, key discussion points, and timestamped action items | Semantic conversation intelligence using NLU to detect intent, sentiment, and compliance signals |
| Team usage | Automatic meeting-language detection for multilingual meetings | Automated quality assurance scoring of 100% of interactions via custom scorecards and QA-GPT |
| Integrations | AI chat to ask follow-up questions about a meeting | Real-time Agent Assist that surfaces recommended responses and guidance during live calls |
| Languages & capture | Integrations with calendars, CRM, messengers, and project tools | Analytics dashboards for voice-of-customer insights, dissatisfaction drivers, and root-cause analysis |
| Best-fit workflow | Enterprise security: permissions, 2FA, IP restrictions, and audit logs | Agent screen recording and AI virtual agents for call triage and deflection |
Callabo
Choose Callabo if you need turning recurring internal team meetings into shareable summaries and action items — strengths include serves both individual users and enterprise teams.
Level AI
Choose Level AI if you need automatically scoring and auditing agent calls and chats for quality assurance at scale — strengths include transcription engine is trained specifically on noisy contact center audio and tuned to customer-specific terminology.
Callabo
Level AI
It depends on your workflow. Callabo is strong for turning recurring internal team meetings into shareable summaries and action items, while Level AI is strong for automatically scoring and auditing agent calls and chats for quality assurance at scale. Both transcribe and summarize meetings.
Callabo is a free tier with paid upgrades and Level AI is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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