BrightHire: Interview intelligence platform that records, transcribes, and structures job interviews for hiring teams. EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist BrightHire when recruiters auto-capturing interview notes to focus on candidates matters most, and EvaluAgent when surface sentiment, intent, and contact reasons to coach agents and improve cx matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Interview intelligence platform that records, transcribes, and structures job interviews for hiring teams.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
BrightHire is an interview intelligence platform that records, transcribes, and analyzes job interviews so hiring teams can make better, more consistent decisions. During interviews, BrightHire can provide real-time interview guides and capture the conversation, and afterward it generates AI notes and highlights and lets interviewers submit structured scorecards with a single click. The platform connects to common applicant tracking systems and video conferencing tools, so transcripts, summaries, and structured feedback flow into the systems recruiting teams already use, including Greenhouse, Workday, and Lever. BrightHire is built for talent acquisition teams, recruiters, and hiring managers, particularly at mid-to-large organizations that run a high volume of structured interviews. The company has also introduced an AI interviewer capability for structured screening. It is actively operating in 2025 and 2026, with named enterprise customers, live demos, and ongoing product launches, positioning it as a vertical-specific tool for the hiring conversation rather than a generic meeting notetaker. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
BrightHire is a free tier with paid upgrades (freemium); EvaluAgent is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | BrightHire | EvaluAgent |
|---|---|---|
| Core capability | Recording and transcription of job interviews | Automatic voice-call transcription with multi-language support |
| Standout feature | AI-generated interview notes and highlight clips | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards |
| Team usage | One-click structured scorecards pushed into the ATS | Conversation intelligence: sentiment analysis, intent detection, and summarization |
| Integrations | Real-time interview guides during the conversation | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) |
| Languages & capture | Integrations with ATS and video conferencing platforms | AI-agent observability to flag hallucinations, missed intents, and quality issues |
| Best-fit workflow | Recording and transcription of job interviews | Coaching workflows, calibration, and dashboards built on QA insights |
BrightHire
Choose BrightHire if you need recruiters auto-capturing interview notes to focus on candidates — strengths include purpose-built for the hiring and interview workflow.
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
BrightHire
EvaluAgent
It depends on your workflow. BrightHire is strong for recruiters auto-capturing interview notes to focus on candidates, while EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance. Both transcribe and summarize meetings.
BrightHire is a free tier with paid upgrades and EvaluAgent is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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