BrightHire: Interview intelligence platform that records, transcribes, and structures job interviews for hiring teams. Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist BrightHire when recruiters auto-capturing interview notes to focus on candidates matters most, and Cresta when analyzing every interaction to identify behaviors that drive outcomes matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Interview intelligence platform that records, transcribes, and structures job interviews for hiring teams.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
BrightHire is an interview intelligence platform that records, transcribes, and analyzes job interviews so hiring teams can make better, more consistent decisions. During interviews, BrightHire can provide real-time interview guides and capture the conversation, and afterward it generates AI notes and highlights and lets interviewers submit structured scorecards with a single click. The platform connects to common applicant tracking systems and video conferencing tools, so transcripts, summaries, and structured feedback flow into the systems recruiting teams already use, including Greenhouse, Workday, and Lever. BrightHire is built for talent acquisition teams, recruiters, and hiring managers, particularly at mid-to-large organizations that run a high volume of structured interviews. The company has also introduced an AI interviewer capability for structured screening. It is actively operating in 2025 and 2026, with named enterprise customers, live demos, and ongoing product launches, positioning it as a vertical-specific tool for the hiring conversation rather than a generic meeting notetaker. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
BrightHire is a free tier with paid upgrades (freemium); Cresta is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | BrightHire | Cresta |
|---|---|---|
| Core capability | Recording and transcription of job interviews | Real-time Agent Assist with live suggestions and knowledge |
| Standout feature | AI-generated interview notes and highlight clips | Conversation intelligence analyzing 100% of interactions |
| Team usage | One-click structured scorecards pushed into the ATS | Automated quality management and scoring across all calls |
| Integrations | Real-time interview guides during the conversation | Knowledge Agent that proactively surfaces context-aware answers |
| Languages & capture | Integrations with ATS and video conferencing platforms | Autonomous AI agents for end-to-end conversation resolution |
| Best-fit workflow | Recording and transcription of job interviews | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect |
BrightHire
Choose BrightHire if you need recruiters auto-capturing interview notes to focus on candidates — strengths include purpose-built for the hiring and interview workflow.
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
BrightHire
Cresta
It depends on your workflow. BrightHire is strong for recruiters auto-capturing interview notes to focus on candidates, while Cresta is strong for assisting contact-center agents in real time during customer conversations. Both transcribe and summarize meetings.
BrightHire is a free tier with paid upgrades and Cresta is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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