Bright Pattern: Bright Pattern is an omnichannel contact center platform that transcribes live and recorded customer interactions and applies AI-powered quality management and analytics across all channels. VIQ Solutions: VIQ Solutions is an enterprise provider of AI-driven speech-to-text transcription, digital voice and video capture technology, and managed transcription services for legal, government, and other regulated industries. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Bright Pattern when transcribing and quality-scoring 100% of customer support calls for compliance and coaching matters most, and VIQ Solutions when law firms recording depositions and case notes for searchable, editable documents matters most. Try them side by side on real calls before deciding — needs vary by team.
Bright Pattern is an omnichannel contact center platform that transcribes live and recorded customer interactions and applies AI-powered quality management and analytics across all channels.
VIQ Solutions is an enterprise provider of AI-driven speech-to-text transcription, digital voice and video capture technology, and managed transcription services for legal, government, and other regulated industries.
Bright Pattern is an enterprise omnichannel contact center (CCaaS) platform that captures, transcribes, and analyzes customer interactions across voice, chat, SMS, messenger, and other channels. Its automatic speech recognition converts live and recorded calls into searchable text transcripts, which feed sentiment analysis, keyword and intent detection, and quality scoring. The platform's OmniQM quality management system automatically evaluates and scores interactions, flagging conversations for supervisor review and tracking metrics like AHT, CSAT, NPS, and first-call resolution. Real-time agent assist surfaces suggestions and compliance prompts during conversations, while interaction analytics help managers spot trends such as customer churn. Bright Pattern integrates with CRMs including Salesforce and Zendesk, and supports speech recognition in multiple languages. It is built for contact centers, BPOs, and customer service teams in sectors such as healthcare, insurance, financial services, retail, and government. It is available as cloud SaaS, on-premise, or private cloud, with a stated 30-day free trial.
Best suited for
VIQ Solutions is a publicly traded (TSXV: VQS) provider of secure, AI-driven digital voice and video capture and transcription technology with deployments in courtrooms across more than 25 countries. Its core platform, NetScribe, manages the documentation workflow from recording and dictation through editing and document distribution, supporting single and multi-channel recordings, including For The Record (TRM) and JAVS (OGG) audio files. Its speech-to-text engine, aiAssist, combines AI, machine learning, and natural language processing with human review to turn single- and multi-speaker audio and audio/video into formatted draft transcripts. The FirstDraft product lets legal professionals record depositions and case notes that are automatically converted into editable, searchable documents. Features include video-synced in-app transcript editing and AI-enabled translation for several non-English languages. VIQ serves courts, law firms, law enforcement, insurance, and media broadcasting, blending recording hardware/software with managed transcription services. It is geared toward organizations producing high volumes of accurate, official documentation from recorded proceedings.
Best suited for
Bright Pattern is custom pricing (contact sales); VIQ Solutions is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Bright Pattern | VIQ Solutions |
|---|---|---|
| Core capability | Automatic speech recognition transcription of live and recorded interactions | NetScribe transcription workflow platform from dictation to document distribution |
| Standout feature | OmniQM automated quality management with AI scoring of interactions | aiAssist AI/ML/NLP speech-to-text engine for single- and multi-speaker audio and video |
| Team usage | Sentiment analysis and intent/keyword detection on conversations | FirstDraft: record depositions and case notes into editable, searchable documents |
| Integrations | Real-time agent assist with suggestions and compliance prompts | Support for multi-channel recordings including For The Record (TRM) and JAVS (OGG) files |
| Languages & capture | Omnichannel coverage across voice, chat, SMS, and messaging | Video-synced in-app transcript editing |
| Best-fit workflow | CRM integrations including Salesforce and Zendesk | AI-enabled translation and transcription for non-English languages (Spanish, French, German, Dutch and more) |
Bright Pattern
Choose Bright Pattern if you need transcribing and quality-scoring 100% of customer support calls for compliance and coaching — strengths include transcription is tightly integrated with quality management and analytics across all channels.
VIQ Solutions
Choose VIQ Solutions if you need producing official court and legal proceeding transcripts from recorded audio/video — strengths include decades of domain expertise with deployments in courtrooms across 25+ countries.
Bright Pattern
VIQ Solutions
It depends on your workflow. Bright Pattern is strong for transcribing and quality-scoring 100% of customer support calls for compliance and coaching, while VIQ Solutions is strong for producing official court and legal proceeding transcripts from recorded audio/video. Both transcribe and summarize meetings.
Bright Pattern is custom pricing and VIQ Solutions is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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