Bright Pattern: Bright Pattern is an omnichannel contact center platform that transcribes live and recorded customer interactions and applies AI-powered quality management and analytics across all channels. Sunoh.ai: An ambient AI medical scribe that listens to patient-provider conversations and turns them into draft clinical notes. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Bright Pattern when transcribing and quality-scoring 100% of customer support calls for compliance and coaching matters most, and Sunoh.ai when clinics reducing time spent on after-visit clinical documentation matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Bright Pattern is an omnichannel contact center platform that transcribes live and recorded customer interactions and applies AI-powered quality management and analytics across all channels.
An ambient AI medical scribe that listens to patient-provider conversations and turns them into draft clinical notes.
Bright Pattern is an enterprise omnichannel contact center (CCaaS) platform that captures, transcribes, and analyzes customer interactions across voice, chat, SMS, messenger, and other channels. Its automatic speech recognition converts live and recorded calls into searchable text transcripts, which feed sentiment analysis, keyword and intent detection, and quality scoring. The platform's OmniQM quality management system automatically evaluates and scores interactions, flagging conversations for supervisor review and tracking metrics like AHT, CSAT, NPS, and first-call resolution. Real-time agent assist surfaces suggestions and compliance prompts during conversations, while interaction analytics help managers spot trends such as customer churn. Bright Pattern integrates with CRMs including Salesforce and Zendesk, and supports speech recognition in multiple languages. It is built for contact centers, BPOs, and customer service teams in sectors such as healthcare, insurance, financial services, retail, and government. It is available as cloud SaaS, on-premise, or private cloud, with a stated 30-day free trial.
Best suited for
Sunoh.ai is an ambient AI medical scribe, developed in partnership with eClinicalWorks, that listens to natural conversations between a clinician and patient and converts them into clinical documentation. Using ambient listening, it captures the spoken encounter, generates a dialogue transcript, and produces a draft SOAP-style progress note, while also surfacing labs, imaging, medication orders, referrals, and follow-up details for review. It handles multiple speakers and several languages, including English, Spanish, and Portuguese, and is designed to support both primary care and specialty visits. Sunoh is fully integrated with eClinicalWorks, eClinicalTouch, and eClinicalMobile for direct import into the progress note and order pre-fill, and takes an EHR-agnostic approach so providers on other systems can use it as well. It works on iOS and Android smartphones, iPads, and desktop without requiring special microphones or hardware, letting clinicians start on one device and continue on another. It is aimed at physicians and healthcare practices seeking to reduce documentation time.
Best suited for
Bright Pattern is custom pricing (contact sales); Sunoh.ai is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Bright Pattern | Sunoh.ai |
|---|---|---|
| Core capability | Automatic speech recognition transcription of live and recorded interactions | Ambient listening that captures patient-provider conversations without special hardware |
| Standout feature | OmniQM automated quality management with AI scoring of interactions | Automatic generation of draft SOAP-style progress notes from the encounter |
| Team usage | Sentiment analysis and intent/keyword detection on conversations | Capture of labs, imaging, medication orders, referrals, and follow-up details |
| Integrations | Real-time agent assist with suggestions and compliance prompts | Multilingual and multi-speaker support (including English, Spanish, and Portuguese) |
| Languages & capture | Omnichannel coverage across voice, chat, SMS, and messaging | Full integration with eClinicalWorks, eClinicalTouch, and eClinicalMobile, plus an EHR-agnostic approach for other systems |
| Best-fit workflow | CRM integrations including Salesforce and Zendesk | Cross-device use across iOS and Android phones, iPads, and desktop |
Bright Pattern
Choose Bright Pattern if you need transcribing and quality-scoring 100% of customer support calls for compliance and coaching — strengths include transcription is tightly integrated with quality management and analytics across all channels.
Sunoh.ai
Choose Sunoh.ai if you need physicians automating soap note creation during patient visits — strengths include purpose-built for clinical documentation with deep eclinicalworks integration.
Bright Pattern
Sunoh.ai
It depends on your workflow. Bright Pattern is strong for transcribing and quality-scoring 100% of customer support calls for compliance and coaching, while Sunoh.ai is strong for physicians automating soap note creation during patient visits. Both transcribe and summarize meetings.
Bright Pattern is custom pricing and Sunoh.ai is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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