Bright Pattern: Bright Pattern is an omnichannel contact center platform that transcribes live and recorded customer interactions and applies AI-powered quality management and analytics across all channels. Sam (HeySam): Multi-agent AI sales copilot that joins calls, records and analyzes meetings, and assists sales engineers in Slack. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Bright Pattern when transcribing and quality-scoring 100% of customer support calls for compliance and coaching matters most, and Sam (HeySam) when capturing and sharing meeting summaries and crm updates in slack matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Bright Pattern is an omnichannel contact center platform that transcribes live and recorded customer interactions and applies AI-powered quality management and analytics across all channels.
Multi-agent AI sales copilot that joins calls, records and analyzes meetings, and assists sales engineers in Slack.
Bright Pattern is an enterprise omnichannel contact center (CCaaS) platform that captures, transcribes, and analyzes customer interactions across voice, chat, SMS, messenger, and other channels. Its automatic speech recognition converts live and recorded calls into searchable text transcripts, which feed sentiment analysis, keyword and intent detection, and quality scoring. The platform's OmniQM quality management system automatically evaluates and scores interactions, flagging conversations for supervisor review and tracking metrics like AHT, CSAT, NPS, and first-call resolution. Real-time agent assist surfaces suggestions and compliance prompts during conversations, while interaction analytics help managers spot trends such as customer churn. Bright Pattern integrates with CRMs including Salesforce and Zendesk, and supports speech recognition in multiple languages. It is built for contact centers, BPOs, and customer service teams in sectors such as healthcare, insurance, financial services, retail, and government. It is available as cloud SaaS, on-premise, or private cloud, with a stated 30-day free trial.
Best suited for
Sam, from HeySam, is a multi-agent AI sales copilot designed to capture, analyze, and act on insights from sales conversations. It joins and records calls across Zoom, Microsoft Teams, and Google Meet, then turns the meeting data into call summaries, video recaps, and CRM updates that are delivered into Slack, where many of its users work. A distinguishing feature is its AI Sales Engineer agent, which provides real-time call support and answers technical product questions on Slack, helping reps respond to buyer queries without pulling in a human sales engineer for every meeting. Additional agents include an AI RFP Copilot that completes RFPs in Google Sheets using data drawn from calls, an Ask AI customer-facing bot for documentation and communities, and a Sizzle Reel feature that produces short video summaries for follow-ups. Positioned as conversation intelligence for startups that live in Slack, Sam is aimed at sales representatives, sales engineers, sales managers, and broader go-to-market teams that want to automatically share technical expertise and capture insights from every sales meeting. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Bright Pattern is custom pricing (contact sales); Sam (HeySam) is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Bright Pattern | Sam (HeySam) |
|---|---|---|
| Core capability | Automatic speech recognition transcription of live and recorded interactions | Joins and records calls on Zoom, Teams, and Google Meet |
| Standout feature | OmniQM automated quality management with AI scoring of interactions | AI Sales Engineer that answers technical questions in real time on Slack |
| Team usage | Sentiment analysis and intent/keyword detection on conversations | Call summaries, video recaps, and CRM updates delivered to Slack |
| Integrations | Real-time agent assist with suggestions and compliance prompts | AI RFP Copilot that completes RFPs in Google Sheets from call data |
| Languages & capture | Omnichannel coverage across voice, chat, SMS, and messaging | Sizzle Reel short video summaries for follow-ups |
| Best-fit workflow | CRM integrations including Salesforce and Zendesk | Customer-facing Ask AI bot for documentation and communities |
Bright Pattern
Choose Bright Pattern if you need transcribing and quality-scoring 100% of customer support calls for compliance and coaching — strengths include transcription is tightly integrated with quality management and analytics across all channels.
Sam (HeySam)
Choose Sam (HeySam) if you need supporting reps with real-time technical answers during sales calls — strengths include surfaces sales-engineering expertise on calls without a human se on every meeting.
Bright Pattern
Sam (HeySam)
It depends on your workflow. Bright Pattern is strong for transcribing and quality-scoring 100% of customer support calls for compliance and coaching, while Sam (HeySam) is strong for supporting reps with real-time technical answers during sales calls. Both transcribe and summarize meetings.
Bright Pattern is custom pricing and Sam (HeySam) is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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