Bright Pattern: Bright Pattern is an omnichannel contact center platform that transcribes live and recorded customer interactions and applies AI-powered quality management and analytics across all channels. EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Bright Pattern when transcribing and quality-scoring 100% of customer support calls for compliance and coaching matters most, and EvaluAgent when surface sentiment, intent, and contact reasons to coach agents and improve cx matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Bright Pattern is an omnichannel contact center platform that transcribes live and recorded customer interactions and applies AI-powered quality management and analytics across all channels.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Bright Pattern is an enterprise omnichannel contact center (CCaaS) platform that captures, transcribes, and analyzes customer interactions across voice, chat, SMS, messenger, and other channels. Its automatic speech recognition converts live and recorded calls into searchable text transcripts, which feed sentiment analysis, keyword and intent detection, and quality scoring. The platform's OmniQM quality management system automatically evaluates and scores interactions, flagging conversations for supervisor review and tracking metrics like AHT, CSAT, NPS, and first-call resolution. Real-time agent assist surfaces suggestions and compliance prompts during conversations, while interaction analytics help managers spot trends such as customer churn. Bright Pattern integrates with CRMs including Salesforce and Zendesk, and supports speech recognition in multiple languages. It is built for contact centers, BPOs, and customer service teams in sectors such as healthcare, insurance, financial services, retail, and government. It is available as cloud SaaS, on-premise, or private cloud, with a stated 30-day free trial.
Best suited for
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Bright Pattern is custom pricing (contact sales); EvaluAgent is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Bright Pattern | EvaluAgent |
|---|---|---|
| Core capability | Automatic speech recognition transcription of live and recorded interactions | Automatic voice-call transcription with multi-language support |
| Standout feature | OmniQM automated quality management with AI scoring of interactions | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards |
| Team usage | Sentiment analysis and intent/keyword detection on conversations | Conversation intelligence: sentiment analysis, intent detection, and summarization |
| Integrations | Real-time agent assist with suggestions and compliance prompts | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) |
| Languages & capture | Omnichannel coverage across voice, chat, SMS, and messaging | AI-agent observability to flag hallucinations, missed intents, and quality issues |
| Best-fit workflow | CRM integrations including Salesforce and Zendesk | Coaching workflows, calibration, and dashboards built on QA insights |
Bright Pattern
Choose Bright Pattern if you need transcribing and quality-scoring 100% of customer support calls for compliance and coaching — strengths include transcription is tightly integrated with quality management and analytics across all channels.
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Bright Pattern
EvaluAgent
It depends on your workflow. Bright Pattern is strong for transcribing and quality-scoring 100% of customer support calls for compliance and coaching, while EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance. Both transcribe and summarize meetings.
Bright Pattern is custom pricing and EvaluAgent is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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