Bright Pattern: Bright Pattern is an omnichannel contact center platform that transcribes live and recorded customer interactions and applies AI-powered quality management and analytics across all channels. EkaScribe: EkaScribe is an AI medical scribe by Eka Care that records doctor-patient conversations and automatically generates structured clinical notes, summaries, and prescriptions. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Bright Pattern when transcribing and quality-scoring 100% of customer support calls for compliance and coaching matters most, and EkaScribe when producing structured prescriptions and soap notes directly into an emr workflow matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Bright Pattern is an omnichannel contact center platform that transcribes live and recorded customer interactions and applies AI-powered quality management and analytics across all channels.
EkaScribe is an AI medical scribe by Eka Care that records doctor-patient conversations and automatically generates structured clinical notes, summaries, and prescriptions.
Bright Pattern is an enterprise omnichannel contact center (CCaaS) platform that captures, transcribes, and analyzes customer interactions across voice, chat, SMS, messenger, and other channels. Its automatic speech recognition converts live and recorded calls into searchable text transcripts, which feed sentiment analysis, keyword and intent detection, and quality scoring. The platform's OmniQM quality management system automatically evaluates and scores interactions, flagging conversations for supervisor review and tracking metrics like AHT, CSAT, NPS, and first-call resolution. Real-time agent assist surfaces suggestions and compliance prompts during conversations, while interaction analytics help managers spot trends such as customer churn. Bright Pattern integrates with CRMs including Salesforce and Zendesk, and supports speech recognition in multiple languages. It is built for contact centers, BPOs, and customer service teams in sectors such as healthcare, insurance, financial services, retail, and government. It is available as cloud SaaS, on-premise, or private cloud, with a stated 30-day free trial.
Best suited for
EkaScribe is an AI-powered medical scribe developed by Eka Care, built for doctors and clinicians. It captures clinical consultations through live in-app voice recording or audio file upload, then transcribes the speech and converts it into structured clinical documentation such as consultation summaries, SOAP notes, and prescriptions rather than producing plain transcripts. The tool is built on Eka Care's in-house "Parrotlet" model and is designed for medical accents and noisy clinical environments, supporting 20+ languages including English, Hindi, Bengali, Telugu, Tamil, Marathi, Gujarati, Kannada, Malayalam, Punjabi, and Urdu, and handling code-mixed speech where doctors switch between English and regional languages. It is available as a web application, a Chrome extension, and a mobile app (Google Play). The Chrome extension enables one-click insertion of generated notes into web-based EMR systems, with clipboard copy-paste for offline systems, and it integrates with Eka Care's own Eka Doc EMR. It is aimed at doctors across specialties, with a particular focus on the Indian healthcare market.
Best suited for
Bright Pattern is custom pricing (contact sales); EkaScribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Bright Pattern | EkaScribe |
|---|---|---|
| Core capability | Automatic speech recognition transcription of live and recorded interactions | Ambient/live voice recording and audio file upload capture |
| Standout feature | OmniQM automated quality management with AI scoring of interactions | Converts speech into structured clinical notes, SOAP notes, summaries, and prescriptions |
| Team usage | Sentiment analysis and intent/keyword detection on conversations | Multilingual support for 20+ languages including code-mixed English and regional Indian languages |
| Integrations | Real-time agent assist with suggestions and compliance prompts | Built on Eka Care's in-house 'Parrotlet' AI model tuned for medical accents and noisy clinical settings |
| Languages & capture | Omnichannel coverage across voice, chat, SMS, and messaging | Chrome extension for one-click note insertion into web-based EMR systems |
| Best-fit workflow | CRM integrations including Salesforce and Zendesk | Available on web, Chrome extension, and Android mobile app |
Bright Pattern
Choose Bright Pattern if you need transcribing and quality-scoring 100% of customer support calls for compliance and coaching — strengths include transcription is tightly integrated with quality management and analytics across all channels.
EkaScribe
Choose EkaScribe if you need doctors generating clinical notes and summaries automatically from patient consultations — strengths include purpose-built for clinical documentation, producing emr-ready structured notes rather than raw transcripts.
Bright Pattern
EkaScribe
It depends on your workflow. Bright Pattern is strong for transcribing and quality-scoring 100% of customer support calls for compliance and coaching, while EkaScribe is strong for doctors generating clinical notes and summaries automatically from patient consultations. Both transcribe and summarize meetings.
Bright Pattern is custom pricing and EkaScribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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